Customer Service Advisor

Venatu Consulting Ltd; Rotherham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive recruitment agency is looking for a Parts Advisor to join a dynamic team in Rotherham. The ideal candidate will have at least 2 years of experience in a franchised dealership and be proficient in parts operations. Responsibilities include managing stock, supporting technicians, and ensuring timely communication with customers. This role offers a stable and supportive environment with clear progression opportunities.

Benefits

Full manufacturer and systems training

Stable and supportive working environment

Clear progression opportunities

Qualifications

• Minimum of 2 years' experience as a Parts Advisor in a franchised dealership.
• Proficient with Pinnacle or similar Dealer Management Systems.

Responsibilities

• Manage stock, orders, and customer communication.
• Support workshop technicians with accurate parts supply.
• Handle inbound parts queries from customers.
• Place orders and track deliveries for efficient supply.
• Maintain stock levels and update inventory records.
• Upsell additional accessories and parts as needed.
• Complete all paperwork and records accurately.

Skills

Customer service orientation

Strong communication skills

Knowledge of parts operations

Tools

Pinnacle or similar Dealer Management System

Job description

Now Hiring: Parts Advisor – Automotive Dealership

Location: Rotherham

Contract: Permanent, Full-Time

This will be a 12-week temporary to permanent position

Are you a confident and organised Parts Advisor looking to take the next step in your automotive career?

We’re on the lookout for an experienced and customer‑focused Parts Advisor to join our dynamic dealership team. If you’ve got a strong background in parts operations, great communication skills, and a passion for providing top‑tier support to technicians and customers alike – we want to hear from you!

What You Can Expect:

• Full manufacturer and systems training
• A stable and supportive working environment
• Work with a leading, forward‑thinking team
• Clear progression opportunities

What You’ll Be Doing:

• Manage stock, orders, and customer communication
• Supporting workshop technicians with accurate and timely parts supply
• Handling inbound parts queries from retail and trade customers
• Placing orders and tracking deliveries to ensure efficient parts availability
• Maintaining stock levels and updating inventory records
• Upselling additional accessories and parts when appropriate
• Ensuring all paperwork and records are completed accurately and on time

About You:

• Minimum of 2 years' experience as a Parts Advisor in a franchised dealership
• Proficient with Pinnacle or similar Dealer Management Sys...