Customer Service Advisor

Pgl Travel; Ross-on-Wye; On-site; GBP 25,000; Full time

Job summary

A leading adventure company in Ross-on-Wye is seeking a Customer Service Advisor to manage school and group bookings. You will interact with teachers and youth leaders, ensuring high customer satisfaction and securing future re-bookings. The ideal candidate should have excellent communication skills and a strong organisational ability. This role offers competitive pay and benefits, including generous annual leave, training opportunities, and a focus on personal growth.

Benefits

20 days annual leave plus bank holidays

Extra day off on birthday

Access to Wellbeing Hub

Employee Assistance Program

Financial wellbeing platform access

Discounted holidays and 20% off all on-site shops

Qualifications

• Excellent verbal and written communication skills, with a professional and helpful telephone manner.
• A fantastic listener who can appreciate customer's needs and provide attractive solutions.
• Strong organisational skills and keen attention to detail.

Responsibilities

• Interact with teachers and youth group leaders to book groups of children into camps.
• Manage all pre-travel administration effectively.
• Provide high level customer service to meet customers' needs.

Job description

Customer Service Advisor

Where: Ross-on-Wye

Contracted hours: Full Time

Job Type: Permanent

Pay: £24,765.00, Per Annum

Optional Accommodation: No

• Permanent contract
• Salary: £24,765 plus OTE full commission and bonus is circa £2600
• Working 37.5 hours per week Monday to Friday
• Office based with flexible working options available

We are PGL

PGL is a world where children achieve the 'impossible'.

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.

But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Customer Service Advisor

Our friendly and bustling Customer Service Team help manage school and group bookings for PGL's UK Adventure centres, generating revenue in excess of £60 million a year. Within this role, you will be interacting with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to book groups of children into our camps and effectively manage all pre-travel administration. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Is this you?

• Excellent verbal and written communication skills, with a professional and helpful telephone manner.
• A fantastic listener who is able to appreciate our customer's needs and provide attractive solutions.
• Strong organisational skills and keen attention to detail

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 20 days annual leave (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
• Paid time-off to volunteer your time to worthwhile causes.
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial assistance if you need it
• Big savings and exclusive perks at 100s of high street retailers
• PGL discounted holidays and 20% discount in all our on-site shops

For a full Job Description and Personal Specification please click here

We hire the best talent and value a diverse team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.