Customer Service Advisor

SES Water; Redhill; On-site; GBP 23,000 - 28,000; Full time

Job summary

A local water company based in Redhill is seeking a passionate Customer Service Advisor to ensure first-class service for customers. This role involves resolving inquiries, collaborating with colleagues, and providing exceptional support to those in need. The ideal candidate will be self-motivated, detailed, and able to thrive under pressure. Offering diverse responsibilities and a positive work culture focused on innovation, this position is perfect for someone eager to make an impact in customer service.

Benefits

Generous salary

Group personal pension plan

Life assurance

Financial education support

Perkbox benefits

Car Share & Cycle to Work schemes

25 days of annual leave

Service and MOT discounts

Paid volunteering day

Comprehensive training

Qualifications

• Experience working in a customer service role.
• Ability to maintain composure under pressure.
• Self-motivated with attention to detail.

Responsibilities

• Handle customer inquiries efficiently.
• Collaborate effectively with team members.
• Provide top-notch service via multiple channels.
• Identify and support financially challenged customers.
• Promote continuous improvement practices.

Skills

Clear and concise writing

Good listening

Verbal communication

Team player

Flexibility

Prioritization skills

Effective decision-making

Customer service improvement

Keyboard skills

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title : Customer Service Advisor

Salary : £27,982.50

Location : Redhill

Assessment Centre Dates : W / C 24th November

Start Date : 5th January 2026

Are you ready to dive into a dynamic role where every day brings new challenges and opportunities? As part of an ongoing project to bring our contact centre back into the UK, SES Water (part of the Pennon Group) is seeking passionate and customer‑focused team members to join our team as a Customer Services Advisor.

SES Water is a forward‑thinking local water company dedicated to providing high‑quality water and exceptional service to the evolving needs of our customers through innovation and environmental responsibility. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.

Our Offer

• Generous salary; £(phone number removed)
• Group personal pension plan
• Life assurance for peace of mind
• Financial education, savings, and loans support
• Perkbox
• Car Share & Cycle to Work schemes for eco‑conscious commuting
• 25 days of annual leave for work‑life balance
• Service and MOT discounts at our on‑site garage
• One paid day per year for volunteering in the community
• Comprehensive training to set you up for success

The Role

As a Customer Services Advisor, you will be the face of SES Water, ensuring a first‑class service for our customers. Reporting to a Team supervisor and Manager, your mission includes :

• Resolution Champions : Tackle customer inquiries head‑on, leaving no question unanswered.
• Team Collaboration : Work seamlessly with colleagues across the business, from entry‑level to executive, to ensure our services shine.
• Channel Dynamo : Master various channels – telephony, email, live chat – delivering high‑quality performance at every turn.
• Service Excellence : Provide top‑notch service and communication, embodying our values : Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.

Your typical day‑to‑day activity will involve :

• Customer Odyssey : Navigate customer inquiries with finesse, providing advice and support effortlessly
• Information Maverick : Supply accurate information and advice tailored to our customer's needs
• Satisfaction Pioneer : Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges
• Compassionate Explorer : Identify customers in financial hardship, offering specialist support and priority services
• Innovation Trailblazer : Recognise opportunities to go 'above and beyond' for both customers and colleagues
• Continuous Improvement Guru : Actively share best practices, promoting an innovative and continuous improvement culture
• Training Trail Seeker : Dive into continuous training, soaking up call quality feedback, coaching, and support
• Advocate of Change : Champion business change to keep us at the forefront of excellence

No supervisory responsibilities, but expect a vibrant, office‑based contact‑centre environment where your enthusiasm and creativity will thrive within our operational opening hours.

Skills and Competencies Required

• Ability to write clear and concise English
• Good listening, written, and verbal communication skills
• Team player
• Ability to work flexibly
• Strong prioritisation skills and ability to manage own workload
• Ability to make effective choices within established procedures
• Proven ability to identify and promote ways of improving customer service delivery
• Quick and accurate keyboard skills
• Ability to work under pressure and cope with high contact volumes

Personal Qualities Required

• Self‑motivated
• A assured and mature outlook, together with an awareness of the need for tact and patience
• Attention to detail and accuracy
• Ability to remain calm and work effectively under pressure
• Prepared to learn new skills
• Tenacious and accountable
• Passion for succession and mentoring others

Other

E‑literate and proficient in using a PC and associated networks and systems including Microsoft Word, Excel, and Outlook.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Let us know if you require any special adjustments.

Our core values which are essential to our success are :

• Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on.
• Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future – Embrace change. Drive Progress. Own the challenge