Customer Service Advisor

Universal Business Team; Reading; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading property management firm in Reading seeks a Customer Service Advisor to handle inbound calls and provide excellent customer service. The role involves managing over 30 calls daily, resolving inquiries, processing data, and supporting administrative tasks. Candidates should possess strong communication skills, experience in a high-volume phone role, and a passion for helping customers. This role offers competitive salary and career progression in a supportive team environment.

Benefits

£27,000 - £30,000 per annum + bonuses

Career progression opportunities

Modern ergonomic work environment

Supportive team culture

Qualifications

• Proven experience in a high-volume phone-based role.
• Confidence in problem-solving during phone conversations.
• Excellent attention to detail and time management.

Responsibilities

• Handle high-volume inbound customer calls professionally.
• Make outbound calls to follow up on tenants and payments.
• Provide excellent telephone customer service and solutions.
• Maintain and update online property advertisements.
• Process data entry and manage email correspondence.

Skills

Exceptional telephone manner and communication skills

Strong customer service skills

Active listening skills

Proficiency in Microsoft Office

Problem-solving skills

Job description

This is primarily a phone-based customer service role. As a Customer Service Advisor, you will spend the majority of your day speaking with customers, serving as their main point of contact and building positive relationships through excellent telephone communication. You will handle approximately 30-60 inbound calls daily, responding to letting inquiries, taking payments, and providing helpful guidance. You'll also make outbound calls to follow up on inquiries, chase overdue payments, and coordinate with tenants regarding planned maintenance works. If you genuinely enjoy talking to people on the phone and find satisfaction in helping customers solve their problems, this role is ideal for you. In addition to your primary phone duties, you will provide administrative support including sending keys to customers and contractors, replying to email enquiries, processing data entry, and handling email correspondence.

Key Responsibilities

• Handle high-volume inbound customer calls professionally and efficiently (around 30-60 calls per day)
• Make outbound calls to follow up with prospective tenants, chase overdue payments, and coordinate maintenance schedules
• Provide excellent telephone customer service, responding to inquiries, resolving issues, and offering helpful solutions
• Maintain and update online property advertisements
• Follow up with prospective tenants and manage waiting lists
• Process data entry, update records, and manage email correspondence
• Coordinate key dispatch to customers and contractors
• Assist with general office administration

Qualifications

Essential

• Exceptional telephone manner and communication skills – you must be confident, articulate, and personable on the phone
• A genuine passion for speaking with and helping customers via telephone
• Proven experience in a high-volume phone-based role (contact centre, call centre, or customer service environment)
• Strong customer service skills with the ability to handle challenging conversations professionally
• Active listening skills and patience when dealing with varied customer needs
• Confidence in problem-solving and providing solutions during phone conversations
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Excellent attention to detail and time management
• A team-oriented and adaptable approach

Desirable

• Background in outbound calling or payment collections
• If you're an excellent communicator who loves talking to people on the phone and finds genuine satisfaction in helping customers, we would love to hear from you!

A well-established and growing specialist in property management and lettings, this company is a market leader in lock-up garage asset management across London and Southern England. With a strong reputation for quality, efficiency, and customer satisfaction, they offer an exciting opportunity to join a dynamic and expanding team. The company prides itself on a professional yet friendly working environment, where everyone is valued, supported, and maintains a sense of humour! The culture values straightforward communication, mutual respect, and a focus on getting things done.

Benefits

• £27,000 - £30,000 per annum + bonuses
• Join a growing, forward-thinking company with career progression opportunities
• Work in a modern environment with ergonomic sit-stand desks
• Be part of a supportive and friendly team culture that values communication and collaboration