Customer Service Advisor

Profectus Recruitment; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Advisor to ensure seamless service delivery while managing client contracts. You will be responsible for handling communications and maintaining operational standards. Ideal candidates will possess excellent communication skills, IT proficiency, and experience in customer service environments. This office-based position is located near Theale, Reading, offering a dynamic work environment.

Qualifications

• Excellent verbal and written communication skills.
• Intermediate IT proficiency in Excel, Word, Outlook.
• Strong organisational skills with a proactive mindset.

Responsibilities

• Coordinate daily workflows for service delivery.
• Handle inbound calls and emails, resolving issues promptly.
• Monitor service level agreements and escalate risks.

Skills

Excellent verbal and written communication skills

Intermediate IT proficiency (Excel, Word, Outlook)

Strong organisational skills

Ability to manage multiple stakeholders

Attention to detail

Education

NVQ Level 1–4 or equivalent in Customer Service

Additional vocational customer service qualifications

Job description

Customer Service Advisor

Are you a confident communicator with a passion for delivering first-class customer service? Our client, a leading organisation in their sector, is looking for a Customer Service Advisor / Customer Care Advisor to join their dynamic team based in Theale, near Reading.

About the Role

In this fast-paced and customer-centric position, you’ll play a pivotal role in ensuring seamless service delivery across a portfolio of client contracts. Acting as a key liaison between clients, service providers, and internal teams, you'll help maintain outstanding operational standards and drive customer satisfaction.

Key Responsibilities

• Coordinate daily workflows to support timely and efficient service delivery
• Handle inbound calls and emails professionally, resolving issues at first point of contact
• Monitor service level agreements (SLAs), escalating risks when needed
• Produce accurate estimates and quotations for client services
• Manage purchase orders and maintain data in internal systems (CMMS)
• Foster strong relationships with both clients and external suppliers
• Support continuous improvement and best practice across the team

What We're Looking For

• Excellent verbal and written communication skills
• Intermediate IT proficiency (Excel, Word, Outlook)
• Strong organisational skills with a proactive, solutions-focused mindset
• Ability to manage multiple stakeholders and thrive under pressure
• A flexible team player with high attention to detail

Preferred Background

• Previous experience in a customer service or call centre environment
• Experience managing or working to service level agreements
• Exposure to medical equipment or healthcare settings is advantageous

Qualifications

• NVQ Level 1–4 or equivalent in Customer Service (desirable)
• Additional vocational customer service qualifications welcome

Additional Details

• Office-based in Theale - Reading
• English fluency essential

Alternative job titles:

• Customer Care
• Customer Coordinator
• Customer Agent
• Customer Service
• Call Centre Agent