Customer Service Advisor

Liberty CL Recruitment; Portsmouth; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor in Portsmouth to handle medical emergency assistance claims. The ideal candidate should possess excellent interpersonal skills, remain calm in pressure situations, and manage multiple cases efficiently. The position offers a competitive salary of £26,200 to £30,300, with comprehensive benefits including 28 days of holiday, hybrid work options, and discounts. Ideal for someone dedicated to providing outstanding service.

Benefits

28 days holiday, rising to 38 with length of service

Hybrid working options

Employee assistance programme

Cycle to work scheme

Gym discounts

Healthcare plan

Free parking

Discount on travel and medical insurance products

Qualifications

• Previous experience in customer service roles.
• Ability to handle multiple cases simultaneously.
• Compassionate approach in challenging situations.

Responsibilities

• Oversee and handle medical emergency assistance claims.
• Supervise a caseload of medical emergency assistance claims.
• Prioritise tasks based on urgency and deadlines.
• Contribute to overall performance of the customer service team.

Skills

Excellent interpersonal skills

Ability to remain calm under pressure

Self-motivated and well organised

Strong written communication

Attention to detail

Job description

Overview

Job Title: Customer Service Advisor

Salary: £26,200 rising to £30,300 following successful completion of a training programme

Location: Portsmouth

Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week.

Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you…

Responsibilities

• Overseeing and handling medical emergency assistance claims as the primary responsibility
• Supervising a caseload of medical emergency assistance claims
• Prioritising tasks based on urgency and deadlines
• Handling challenging situations with professionalism and compassion
• Contributing to the overall performance of the customer service technical team

Our ideal candidate

• Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
• The ability to remain calm under pressure and be resilient
• Self-motivated and well organised as you will need to handle multiple cases at once
• Strong written communication and attention to detail

Company benefits

• 28 days holiday, rising to 38 with length of service
• Hybrid working options after probation, 2 days a week in the office & 3 days at home
• Employee assistance programme
• Cycle to work scheme
• Gym discounts
• Healthcare plan
• Free parking
• Discount on travel and medical insurance products

Following a successful two-stage screening, you will be asked to attend an immersive experience for half a day. These are scheduled for the following dates :

• 29th November 2025
• 2nd December 2025
• 9th December 2025
• 11th December 2025

If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group