Customer Service Advisor

Excel Resourcing; Portbury; On-site; GBP 26,000; Full time

Job summary

A logistics company in Portbury seeks a Customer Services Operative to manage customer enquiries, ensuring efficient communication and operations. The ideal candidate will have at least 5 GCSEs, strong communication skills, and experience in a customer-focused role. This full-time position offers a salary of £25,675 per annum, with opportunities for training and progression within a supportive team environment.

Benefits

Full training and ongoing support

Opportunities for development and progression

Supportive and friendly team environment

Qualifications

• Proven experience dealing with customers and suppliers in a professional environment.
• Ability to manage multiple priorities effectively.
• Experience in customer service or motor trade industry is preferable.

Responsibilities

• Respond promptly to customer requests via phone, email, or helpdesk system.
• Liaise with internal teams to coordinate delivery of customer requirements.
• Manage and track achievement of customer commitments.
• Keep internal systems updated with customer requests.
• Monitor delivery confirmations and manage manual jobs.
• Review daily reports on late vehicles and delays.

Skills

Excellent written and verbal communication skills

Strong organisational skills

Proficiency in Microsoft Office

Customer service experience

Polite telephone manner

Education

Minimum of 5 GCSEs at grade A-C including English and Maths

Tools

Microsoft Excel

Job description

Customer Services Operative - Portbury

Location: Portbury, Bristol

Salary: £25,675 per annum

Hours: Full-time, 40 hours per week (Monday to Friday)

Contract Type: Permanent

About the Role

We're seeking a motivated and professional Customer Services Operative to join a busy automotive logistics depot in Portbury. Reporting to the Regional Manager, you'll play a key role in ensuring all regional customer enquiries and requests are handled efficiently, accurately, and to a high standard — whether over the phone, via email, or through internal systems. This role would suit someone with excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Respond promptly and professionally to customer requests and queries via phone, email, or helpdesk system.
• Liaise with internal teams to coordinate delivery of customer requirements and priorities.
• Manage and track achievement of customer commitments, including fleet and scheduled deliveries.
• Keep internal systems up to date with changes in customer requests, promised dates, and reference details.
• Manage delivery confirmations and ensure all movements are completed within agreed lead times.
• Raise and manage manual jobs on the system, assign drivers, monitor progress, and communicate updates to customers.
• Monitor vehicle stock within reception areas, ensuring customer requirements are met and any issues are reported.
• Review daily reports on late vehicles, confirm transport‑related delays, and provide updates or dispute details where necessary.
• Provide regional coverage and support during team absences.
• Undertake other administrative or operational duties as required.

About You

• A minimum of 5 GCSEs (or equivalent) at grade A‑C, including English and Maths.
• Excellent written and verbal communication skills.
• Proven experience dealing with customers and suppliers in a professional environment.
• Proficiency in Microsoft Office, particularly Excel.
• A confident and polite telephone manner.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience within a customer service or motor trade industry would be preferable but not essential.

What's on Offer

• Salary: £25,675 per annum
• Hours: 40 hours per week, Monday to Friday
• Full training and ongoing support
• Opportunities for development and progression
• Supportive and friendly team environment

You're a proactive, organised, and customer‑focused individual looking for your next challenge in a busy logistics setting — we'd love to hear from you.

Apply today to join the team in Portbury.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.