CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Poole; On-site; GBP 26,000; Full time

Job summary

A reputable recruitment agency in Poole is seeking a Customer Service Advisor to enhance client relationships and support customer inquiries. Applicants should have at least 12 months of customer service experience and excellent communication skills. This role offers the chance to work in a supportive and forward-thinking company, with various benefits including employee discounts and a strong team culture.

Benefits

Great team culture

Competitive holiday allowance

Free parking

Perkbox employee benefits

Generous staff discounts

Qualifications

• Minimum 12 months' experience in customer service or sales role.
• Able to build rapport and trust with clients and colleagues.
• Methodical with task prioritisation.

Responsibilities

• Build and nurture relationships with customer accounts.
• Identify opportunities for cross-selling and up-selling.
• Process customer purchase orders accurately.
• Resolve customer complaints and issues efficiently.
• Collaborate with sales and warehouse teams.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Organised approach to work

Tools

Microsoft Office

Job description

Customer Service Advisor

Location: Poole, Dorset

Salary: £26,000 per annum

Hours: 39 hours (Monday - Thursday 8am - 5pm Friday 8am - 4pm)

About Our Client

We're representing a highly reputable and well-established business in the lighting industry, based in Poole, Dorset. They are a leading supplier of high-quality domestic lighting, working with some of the UK's best high street and online retailers. Due to continued growth, they are now looking to hire a Customer Service Advisor to join their close-knit and supportive team.

This is an excellent opportunity for someone with solid customer service experience who enjoys a fast-paced environment where they can build strong client relationships and contribute to the business's success. This role is a perfect blend of account management, problem-solving, and proactive sales, offering a genuine chance to develop your career in a specialist field.

What You'll Be Doing

As a key member of the team, your role will be far more than just answering the phone. You'll become a product expert and a vital point of contact for key customer accounts. You'll be using your knowledge to help clients with a unique and diverse product range, including end-of-line items that are no longer available on the high street.

Your Main Responsibilities Will Include

• Relationship Management: Building and nurturing strong, long-term relationships with a dedicated portfolio of customer accounts.
• Proactive Selling: Identifying opportunities to cross-sell and up-sell products and promotions, leveraging your product knowledge to offer tailored solutions and alternatives to out-of-stock items.
• Order & Query Management: Efficiently and accurately processing customer purchase orders through the internal system and handling a wide range of customer enquiries and low-level technical queries.
• Problem-Solving: Taking ownership of customer complaints and issues, working methodically to resolve them and ensure an excellent level of service is maintained.
• Team Collaboration: Working closely with the sales and warehouse departments to ensure a seamless and positive customer journey, from initial enquiry through to delivery.

Who We're Looking For

We're searching for a candidate who is driven, personable, and has a real passion for delivering exceptional service. The ideal person will be a confident communicator with a meticulous eye for detail.

Essential Skills & Experience

• A minimum of 12 months' experience in a fast-paced customer service or internal sales role.
• Excellent communication skills, both verbal and written, with the ability to build rapport and trust with clients and colleagues.
• A methodical and organised approach to work, with the ability to prioritise tasks effectively.
• Strong attention to detail to ensure all order processing and data entry are accurate.
• A solid understanding of Microsoft Office, particularly Excel, to a basic level.

Some of Our Clients Benefits include

• Great team culture, within a supportive, stable progressive business
• Competitive holiday allowance
• Free parking
• Perkbox employee benefits
• Generous staff discounts