Customer Service Advisor

Brook Street NMR; Plymouth; Hybrid; Full time

Job summary

A recruitment agency is seeking a Customer Service Officer to support a public sector client in Plymouth. The role involves providing exceptional customer service and handling inquiries via various channels. Candidates will work Monday to Friday, 37 hours a week, with initial on-site training followed by hybrid options. This role offers competitive pay and opportunities for skill development.

Benefits

Weekly pay

Holiday accrual

Pension scheme

Qualifications

• Proven experience in customer service roles.
• Ability to handle multiple inquiries across different channels.
• Familiarity with working in a busy environment.

Responsibilities

• Provide exceptional customer service.
• Handle inbound calls and assist customers with inquiries.
• Support data processing and administrative tasks.

Skills

Customer service skills

Communication skills

Problem-solving skills

Data processing

Job description

Job Description

Brook Street are recruiting Customer Service Officers to support our public sector client, Valuations Office Agency (VOA).

Key Details

• Start date: 7/1/26 – until 31/03/26 with possible extension.
• Pay: £14.47 per hour, 37 hours per week Monday to Friday.
• Hybrid work model possible.
• Weekly pay, plus holiday accrual and pension scheme.

Responsibilities

As a Customer Service Officer, you will play a crucial role in supporting VOA customers’ needs and ensuring every customer receives a positive experience within a busy environment. You will handle a range of customer enquiries via various communication channels.

The CSC prioritises speaking to customers over the phone, however you will also carry out a range of data processing and administrative tasks to support the operational functions.

You will be the first point of contact for customers, handling inbound calls and providing an exceptional service. Your role involves assisting customers with enquiries efficiently and professionally and navigating VOA systems. This is a dynamic role where no two days are the same. While it can be challenging, this role offers the chance to solve problems, support customers, and develop valuable customer service skills.

The role is full time Monday to Friday, 37 hours per week, 08:45 to 16:45. The first 6 weeks will be fully on site for training. Once training has completed and VOA feels you are able to work the hybrid model, there will be the option to work remotely for up to 3 days per week. Working hours/patterns and hybrid options are at the discretion of VOA and can be reviewed and changed.

Requirements & Vetting

The role is subject to full 3 years referencing and a clear DBS check.

Application Process

Please apply online with your CV in WORD format. Due to the volume of applications we may not be able to respond to all applicants.

Equality and Diversity

Brook Street is proud to support the Armed Forces Covenant and guarantees interview all candidates who are veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

If you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.