Customer Service Advisor

Brook Street UK Careers; Plymouth; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking Customer Service Officers in Plymouth, UK, to support the Valuations Office Agency. The role involves assisting customers, handling inquiries, and providing exceptional service. This full-time position offers £14.47 per hour with the possibility of a hybrid work model. Ideal for those with strong customer service skills, this role provides valuable experience and potential growth opportunities.

Benefits

Weekly pay

Holiday accrual

Pension scheme

Qualifications

• Experience in customer service within a fast-paced environment.
• Ability to handle inquiries efficiently and professionally.
• Strong problem-solving skills.

Responsibilities

• Support customers over the phone and through various channels.
• Handle inbound calls and provide excellent service.
• Assist customers with inquiries and navigate VOA systems.

Skills

Customer service experience

Effective communication

Data processing skills

Job description

Brook Street are recruiting customer service officers to support our public sector client, Valuations Office Agency

• Start Date 7 / 1 / 26 running until 31 / 03 / 26 with possible extension
• £14.47 per hour, 37 hours per week Monday to Friday
• Possibility to work hybrid work model
• Weekly Pay, plus holiday accrual and pension scheme

Job Description

As a Customer Service Officer, you will play a crucial role in supporting VOA customers needs and ensuring every customer receives a positive experience within a busy environment. You will experience handling a range of customer enquiries via various communication channels.

The CSC prioritises speaking to customers over the phone, however you will also carry out a range of data processing and administrative tasks to support the operational functions.

As Customer Service Officers, you will be the first point of contact for customers, handling inbound calls and providing an exceptional service. Your role involves assisting customer with enquiries efficiently and professionally and navigating VOA systems. This is a dynamic role where no two days are the same. While it can be challenging, this role offers the chance to solve problems, support customers, and develop valuable customer service skills.

The role is full time Monday to Friday 37 hours per week,...