Customer Service Advisor

Huntress; Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A customer service firm in Peterborough is looking for a Customer Service Advisor to handle customer queries via phone and email. You will manage complaints, update systems, and strive to improve customer experience. Ideal candidates are passionate about helping people, possess strong communication skills, and can thrive in a fast-paced environment. The position offers a temporary contract with potential permanent opportunities.

Benefits

Great onsite facilities

Supportive team environment

Opportunities for learning and progression

Qualifications

• A genuine passion for helping people and delivering excellent service.
• Confidence working both independently and as part of a team.

Responsibilities

• Responding to customer queries via phone, email, and online messages.
• Managing and resolving complaints efficiently and professionally.
• Updating systems accurately and completing relevant administration tasks.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Ability to adapt under pressure

Job description

Overview

Customer Service Advisor

Working 9-5, Monday to Friday

Great onsite facilities

Initial a temporary contract until mid January 2026, with permanent opportunities available

What You'll Be Doing

• Responding to customer queries via phone, email, and online messages, aiming for first-time resolution.
• Managing and resolving complaints efficiently and professionally.
• Liaising with internal teams and third-party partners to ensure timely resolutions.
• Updating systems accurately and completing all relevant administration tasks.
• Identifying opportunities to improve our service and customer experience.

What You'll Bring

• A genuine passion for helping people and delivering excellent service.
• Strong communication and problem-solving skills.
• The ability to stay calm under pressure and adapt to a fast-paced environment.
• Great attention to detail and an organised, methodical approach to work.
• A positive, can-do attitude and a willingness to learn.
• Confidence working both independently and as part of a team.
• A professional, customer-focused approach with the drive to exceed expectations.

Why You'll Love It Here

• Join a lively, supportive team where your efforts are recognised and valued.
• Be part of a growing business with plenty of opportunity to learn and progress.
• Work in a dynamic environment that encourages initiative and celebrates great customer service.

If you're someone who genuinely cares about customers and takes pride in solving problems the right way, we'd love to hear from you.

Apply today and start your next chapter in customer service excellence.

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Agency in relation to this role