Customer Service Advisor

Liz Earle; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading beauty brand in Nottingham is seeking a Customer Centre Advisor to deliver exceptional customer service and expert skincare advice. This role requires a passion for beauty, excellent communication skills, and a commitment to continuous improvement. The ideal candidate will leverage their CIBTAC endorsement to provide tailored support and foster loyalty among customers. Competitive benefits include a staff discount and flexible benefits.

Benefits

Retirement Savings Plan

75% staff discount on Liz Earle products

Enhanced maternity/paternity/adoption leave pay

Discretionary annual bonus

Flexible benefits scheme

Qualifications

• Proven experience in customer service, preferably in the beauty or skincare industry.
• Ability to explain complex skincare concepts clearly.
• Strong proficiency in digital communication tools.

Responsibilities

• Provide exceptional customer service and skincare advice across No7 Beauty brands.
• Build loyal customer relationships through personalized interactions.
• Support continuous improvement by sharing knowledge with colleagues.

Skills

Customer service experience

Exceptional communication skills

Proficiency in Microsoft Office

Passion for skincare

Education

CIBTAC-endorsed qualifications

Job description

As a Customer Centre Advisor, you will be an empowered brand ambassador, providing exceptional customer service and expert skincare advice across all No7 Beauty Company brands, including Liz Earle. Your role is to deliver a world-class customer experience that surpasses expectations with every interaction. You will offer personalized, proactive support, leveraging your CIBTAC endorsement to provide expert advice on skincare and beauty routines that leave a lasting impact on our customers. Guided by the company's Vision and Mission, you will help champion the customer's voice, ensuring every interaction is driven by our core values of expertise, efficiency, and brand equity. You will be committed to continuous improvement and personal development, striving to meet and exceed customer expectations while fostering customer loyalty and driving sales through service.

• Customer Engagement & Experience: As a key player in the Customer Experience pillar, you will take full accountability for each customer interaction, ensuring you provide personalized, proactive support and resolve concerns swiftly and empathetically. Your goal is to exceed customer expectations and deliver lasting impact through expert skincare advice, leveraging your deep product knowledge across all No7 Beauty Company brands.
• Expert Product & Skincare Advice: You will be responsible for delivering informed, confident advice that is tailored to each customer's needs, ensuring they receive expert guidance rooted in our core values of brand equity and expertise. Your CIBTAC-endorsed qualifications will give you the credibility and authority to offer the highest level of skincare support.
• Sales Through Service: Embodying the Sales Through Service ethos, you will create loyal customer relationships by building trust and driving revenue through meaningful, personalized interactions. Your role will be instrumental in capturing customer insights and using this feedback to help improve the service you offer and further innovate within your role.
• Brand & Company Representation: As a brand ambassador, you will uphold the Liz Earle Precious Recipe and No7 Beauty Company values. Your role is to ensure that our brands are represented with care, expertise, and authenticity, consistently providing exceptional customer service as the standard, not a goal.
• CIBTAC-Endorsed Training to Become a Skin Expert: As part of your ongoing professional development, you will undertake CIBTAC-endorsed training to become a Skin Expert. This training will enable you to offer the highest level of skincare expertise, ensuring you can provide customers with tailored, in-depth advice to meet their individual skincare needs.
• Training & Development Support: Support the continuous improvement of your team and colleagues by sharing your knowledge and contributing to internal training efforts. You'll work closely with the Customer Centre Team to help meet and exceed performance KPIs, driving both individual and team success.
• Sustainability & Environmental Responsibility: In line with our commitment to Efficiency, you will actively contribute to sustainability initiatives, helping to manage waste, emissions, and the consumption of natural resources.
• Proven experience in customer service, beneficial to have a strong understanding of the beauty or skincare industry.
• Exceptional communication skills, with the ability to explain complex skincare concepts clearly and helpfully.
• Strong proficiency in Microsoft Office and other digital communication tools.
• A deep passion for skincare and beauty, with the ability to educate and inspire customers.

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we're innovators with a passion for challenging perceptions with ground-breaking products, proven results and positive impact.

We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

Our benefits:

• Retirement Savings Plan
• 75% staff discount on Liz Earle products and the Quarterly Allowance Box.
• Enhanced maternity/paternity/adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you - go to no7company.jobs/working-here to find out more. (Please note, any salary estimates given on third-party sites are not provided or endorsed by No7 Beauty Company and may not be accurate)