Customer Service Advisor

Experian Group; Nottingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A global data and technology company is seeking a Customer Service Representative in Nottingham. In this role, you will assist customers with Credit Report queries, ensuring a positive experience through effective communication. You will handle 25-30 calls daily and receive ongoing training to enhance your skills. This position offers opportunities for career progression in a supportive team environment.

Qualifications

• Experience delivering an outstanding customer experience.
• Experience working in a target environment.
• A high level of resilience communicating with customers.
• Preferable previous call center experience.

Responsibilities

• Support customers with queries through inbound calls, emails, or webchat.
• Complete an average of 25-30 customer calls per day.
• Provide a great and memorable customer experience.
• Understand regulatory requirements and remain compliant.
• Continue to develop knowledge.

Skills

Outstanding customer experience

Target-driven environment

Resilience in communication

Call center experience

Job description

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers. Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.

You will also

• Support customers with queries through inbound telephone calls, emails or our live webchat facility
• Complete an average of 25-30 customer calls per day
• Provide a great and memorable customer experience
• Understand regulatory requirements and remain compliant
• Continue to develop knowledge

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Experience and Skills

• Experience delivering an outstanding customer experience
• Experience working in a target environment
• A high level of resilience communicating with customers
• Preferable previous call center experience

We will teach you the rest with our fantastic training programme and ongoing coaching.

Further details: