Customer Service Advisor

Yorkshire Building Society; Northwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent financial institution in Northwood is seeking a Customer Service Advisor to provide exceptional support to members. The role involves engaging with members through various channels, assisting them in finding suitable products, and embracing a culture of inclusivity and growth. Ideal candidates demonstrate strong relationship management and digital skills, with a commitment to continuous development. Flexible working options are available.

Benefits

25 days holiday plus Bank Holidays

On target bonus up to 15%

Pension contributions up to 11%

Private medical insurance

Access to a self-service benefits portal

Qualifications

• Challenging yourself to go the extra mile for colleagues and members.
• Demonstrating exceptional adaptability in dynamic environments.
• Displaying strong empathy to foster a collaborative work environment.
• Being dedicated to continuous self-development.

Responsibilities

• Get to know members and support them in finding the right products.
• Facilitate great conversations through various channels.
• Engage in activities like conducting savings meetings or financial education sessions.

Skills

Exceptional relationship management skills

Strong digital literacy skills

Empathy

Adaptability

Commitment to self-development

Job description

About the Role

As a Customer Service Advisor you’ll :

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Ashton-under-Lyne Branch.

Here at Ashton branch we are a very friendly, supportive and sociable team who really care about our colleagues, customers and our community. We pride ourselves on our exceptional customer service and enjoy working in a busy environment, celebrating successes and having fun. No working day is ever the same because our roles are versatile. So we can be working on the counter completing transactions, conducting savings meetings with customers who want to open or review accounts or we can be out and about delivering financial education sessions in local schools or with local community groups.

About You

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.
• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment
• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike
• Demonstrating a growth-mindset and making the most of the training and development we offer.
• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency
• Having the ambition to become a leading expert on our products and services.
• Be dedicated to continuous self-development to stay future-ready

About Us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including :

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts