Customer Service Advisor

Hunter Savage; Northern Ireland; On-site; GBP 24,000; Full time

Job summary

A well-respected insurance provider in Northern Ireland is seeking Customer Service Advisors to join their team. This role offers excellent career progression into Commercial Insurance and provides a supportive work environment. Ideal candidates will have customer service experience and a passion for delivering exceptional service. Generous benefits include a salary of £24,000, private medical insurance, and a flexible working culture.

Benefits

Free parking

Private medical insurance

NEST pension

Uniform provided

21 days holiday + bank holidays

Qualifications

• Experience in customer service (banking, retail, or insurance is desirable).
• Eagerness to learn and develop skills in the insurance industry.
• Passion for providing excellent customer service.

Responsibilities

• Deliver outstanding customer service to clients across Personal Lines and Motor Insurance products.
• Manage customer queries, renewals, and adjustments professionally.
• Achieve monthly targets while maintaining high service standards.

Skills

Customer service experience

Proactive attitude

Ability to work in a target-driven environment

Motivation to progress in insurance

Job description

About the Role

We are hiring for our client, a well-respected insurance provider, seeking Customer Service Advisors to join their Personal Lines & Motor team in Armagh. This is an excellent opportunity for individuals who are proactive, eager to learn, and passionate about delivering excellent customer service. Whether you have experience in banking, retail, or insurance, especially travel insurance, this role offers the chance to grow and develop within a leading insurance business.

Top 3 Things to Know About this Job

• Career Progression - Start in Personal Lines and Motor, with the opportunity to move into Commercial Insurance. Fast track options available for motivated individuals.

• Generous Benefits - £24,000 salary, free parking, private medical insurance, NEST pension, and a uniform provided.

• Work-Life Balance - 21 days holiday + bank holidays, with additional days with years of service. Exceptional working environment where staff are valued and treated well.

The Role

As a Customer Service Advisor, you will be responsible for delivering outstanding customer service to new and existing clients across Personal Lines and Motor Insurance products. You will:

• Provide expert advice and assistance on Personal Lines and Motor Insurance policies.

• Manage customer queries, renewals, and mid-term adjustments in a professional and timely manner.

• Achieve monthly targets while maintaining high standards of customer service.

• Work with a team of professionals, learning internal processes and developing the skills to progress into Commercial Insurance.

The Person

We are looking for someone who:

• Has experience in customer service (banking, retail, or insurance experience is desirable).

• Is proactive and eager to learn.

• Has a passion for providing excellent customer service and can work within a target-driven environment.

• Is motivated to pursue a career in insurance and is keen to progress through internal training processes.

• Ideally, has some experience in insurance or a willingness to develop skills in the industry.

The Reward

• Competitive salary & benefits

• Career growth opportunities - progress into Commercial Insurance with fast-track development.

• Flexible working environment with a supportive team.

• 21 days holiday + bank holidays, with additional days off after years of service.

• Private medical insurance, pension, uniform, and additional perks.

Next Steps

If you're looking for an exciting opportunity with career progression in a flexible, supportive environment, we'd love to hear from you! Apply today and start your journey with a growing, dynamic insurance provider.