Customer Service Advisor

Fitness Superstore; Northampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

A retail company in Northampton is looking for a Customer Services Advisor to provide exceptional support and service in a busy environment. With a salary of £26,350 per annum and a bonus scheme, you will manage warranty claims, provide product knowledge, and ensure customer satisfaction. Ideal candidates have strong communication skills and experience in customer service, alongside a passion for fitness.

Benefits

Bonus

Pension scheme

Paid lunch breaks

Generous staff discount

29 days holiday

Free parking

On-the-job training

Qualifications

• At least 12 months experience in a customer service office environment.
• Ability to communicate technical information effectively.
• Excellent attention to detail.

Responsibilities

• Oversee customer warranty claims and equipment servicing.
• Develop understanding of product range to advise customers.
• Provide top-tier customer service to resolve inquiries.

Skills

Communication skills

Customer service experience

Technical information communication

Attention to detail

Interpersonal skills

Adaptability

Tools

Excel

Word

Outlook

Job description

Due to the growth of the business we are expanding our team and so we are looking for a Customer Services Advisor at our Head Office earning a salary of £26,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

What we are also offering the Customer Service Advisor…

• Bonus.
• Pension scheme.
• 37.5 hours per week – but get paid for 40! Enjoy a full paid 30-minute lunch break each day.
• Generous staff discount (following probation).
• 29 days holiday per year (including bank holidays).
• Free on-site car parking.
• Personal use of in-store equipment after hours.
• On the job training.
• Working within a small friendly team.

The duties of a Customer Service Advisor at Fitness Superstore are…

• Warranty and Servicing Management: Oversee customer warranty claims and equipment servicing. Address issues with broken or faulty equipment and work directly with manufacturers to ensure prompt resolutions.
• Product Knowledge & Advice: Develop an in-depth understanding of our product range, enabling you to accurately advise customers and troubleshoot problems.
• Fault Diagnosis Training: Participate in comprehensive in-house training to learn how to diagnose faults across various equipment types.
• Customer Service Excellence: Provide top-tier customer service, both internally and externally, ensuring that all customer queries and concerns are handled efficiently and professionally.
• Complex Query Resolution: Address and resolve complex customer inquiries, ensuring satisfaction and quick resolution.
• Parts & Service Coordination: Organize the provision of necessary parts and coordinate product servicing to ensure that customers receive timely and effective support.
• Admin & IT System Support: Occasionally support the Installs Admin team by using our IT systems to route orders, monitor team performance, and track vehicle maintenance schedules.
• Working 37.5 hours per week Monday to Friday – 09:00 – 17:00. However, there will be occasional weekend work.

The successful Customer Service Advisor will have…

• Have at least 12 months experience within a customer service office‑based environment.
• Ability to communicate technical information effectively.
• A passion for the gym and fitness an advantage but not a requirement.
• Great communication skills as you will be dealing with customer queries whether face‑to‑face and over the phone.
• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously.
• The ability to be a team player.
• Excellent attention to detail.
• Computer literate skills including Excel, Word, and Outlook.
• Strong interpersonal skills, adaptability and flexibility when required.