Customer Service Advisor

Randstad Technologies Recruitment; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A consultancy firm in the North East of England is seeking a Customer Service Advisor for a 6-month contract, with the possibility of extension. The role involves assisting customers with loan account enquiries and requires strong communication skills, previous experience in customer service or call centres, and a background in financial services preferred. The position offers onsite parking and career progression opportunities, with shifts across Monday to Sunday, between 8 AM and 10 PM.

Benefits

Onsite parking

Opportunities for career progression

Supportive team environment

Potential for contract extension

Qualifications

• Previous experience in customer service or call centres.
• Strong written and verbal communication skills.
• A background in banking, insurance, or financial services (preferred).
• Experience in a fast-paced, dynamic environment.

Responsibilities

• Support customers with enquiries about their loan accounts.
• Handle sensitive data while following GDPR regulations.

Skills

Customer service experience

Strong communication skills

Experience in financial services

Ability to work in dynamic environment

Job description

Customer Service Advisor

Upto 17.20 (PAYE)

6-Month Contract (with potential for extension)

Newcastle Based - Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM.

A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations.

What We’re Looking For

• Previous experience in customer service or call centres.
• Strong written and verbal communication skills.
• A background in banking, insurance, or financial services (preferred).
• Experience in a fast-paced, dynamic environment

Why Join Us?

• Onsite parking and great transport links.
• Opportunities for career progression.
• A chance to work with a supportive and rewarding team.
• Potential for contract extension.

Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM.

If the above seems of interest to you then please apply directly to the AD or send your CV to (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.