Customer Service Advisor

Tate; North East; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A staffing agency is seeking a Customer Service Advisor to provide a telephony service for bereavement notifications. The role involves answering queries, assisting representatives, and maintaining customer records. Candidates should have experience in a contact centre with strong verbal and written communication skills. This temporary position offers competitive pay and includes training. Hybrid work arrangements are available, with shifts primarily during the week and some Saturdays.

Qualifications

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills.
• Extensive computer and numeracy skills.

Responsibilities

• Answer queries from customers and colleagues.
• Assist customers representatives with notifications.
• Solve problems and escalate issues when necessary.
• Update customer records.

Skills

Customer service skills

Verbal communication

Written communication

Computer skills

Numeracy skills

Job description

Overview

Job Title: Customer Service Advisor

Location: Stockton-on-Tees

Contract: Temporary until 30 April 2026

Salary: £157 per day via Umbrella

Shifts: Monday-Friday 08:00–18:00 and Saturday 09:00–14:00 (lieu days will be given when working Saturdays)

About the role

You will join The Bereavement Contact Centre, providing a bespoke telephony service for callers notifying the Bank of the death of their customer and supporting some of their most vulnerable customers. You will receive comprehensive on-site training to feel confident to take ownership and provide a personal service to callers at a time when it's needed most.

Responsibilities

• Answer queries from customers, customer representatives, solicitors, and colleagues across the Branch network and third parties.
• Assist customers representatives who wish to notify the bank of the death of their customer.
• Help keep customers and the bank safe.
• Solve problems and escalate issues when necessary.
• Update customer records.

What we need you to have

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills.
• Extensive computer and numeracy skills.

Nice to have

• Resilience and problem-solving skills.
• A structured approach to work and well organized.
• Excellent attention to detail to ensure quality standards are maintained.
• Flexible, approachable, and able to work well under pressure.

Working pattern

• Shifts will be scheduled between 08:00–18:00 Monday to Friday and 09:00–14:00 Saturday (lieu days given when working Saturdays).
• Role is based in Teesside, with hybrid working arrangements.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, so we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. If any adjustments are needed during the application or interview process, please let us know. Your comfort and accessibility are our priority, and we support you every step of the way. Additionally, we invite you to share your preferred pronouns in your application.