Customer Service Advisor

Movianto; Normanton and Altofts; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading pharmaceutical supply chain partner in the UK is seeking a Customer Service Advisor to join their team in Normanton. This part-time role involves handling customer queries for the NHS Supply Chain, ensuring timely delivery of essential supplies. Required skills include customer service experience, effective communication, and proficiency in Microsoft Office. The position offers a hybrid working model with competitive benefits including no weekend work and discounted gym memberships.

Benefits

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Employer Pension Contribution

24/7 GP services

Qualifications

• Previous customer service experience.
• Strong verbal and written communication skills.
• Competent in Microsoft Office and general computer skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Handle customer and client queries via telephone and email.
• Investigate and resolve delivery issues and order discrepancies.
• Liaise with Transport and Suppliers to identify issues.
• Maintain accurate records and work towards performance targets.

Skills

Customer service experience

Strong communication skills

Microsoft Office proficiency

Organizational skills

Attention to detail

Job description

Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We’re looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply Chain. In this permanent but part‑time role you will be working 22.5 hours per week, ensuring essential medical supplies reach healthcare providers without delay. The days and shift pattern are Monday, Tuesday and Wednesday on swing shift 9‑5/ 8‑4. Hybrid working. 1 day per week onsite at Normanton.

Be nefits

• No weekend or bank holiday working
• Discounted gym memberships/on site gym
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best‑in‑class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you’ll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.

How you will make an impact as a Customer Service Advisor at Movianto:

• Handling customer and client queries via telephone and email
• Investigating and resolving queries such as:
  • Confirming orders
  • Delivery ETAs and late deliveries
  • Order cancellations, amendments and backorders
  • Collections and delivery discrepancies
• Liaising with Transport and Suppliers to identify preventative and corrective actions
• Recording and processing collections, ensuring seamless communication with clients
• Logging and managing client/customer incidents in line with procedures
• Maintaining accurate records and working towards key performance targets
• Participating in process improvement projects and internal/external calls
• Ensuring all company quality procedures are followed at all times
• Providing flexibility to support other areas of the business as required

What it will take to thrive as a Customer Service Advisor at Movianto

• Previous customer service experience
• Strong verbal and written communication skills
• Professional and courteous telephone manner
• Competent in Microsoft Office and general computer skills
• Ability to work under pressure and meet deadlines
• A team player with excellent organisational skills
• Strong attention to detail with accurate data entry skills
• Passionate about delivering excellent customer service

If you’re ready to take your customer service career to the next level while making a real difference in healthcare, we’d love to hear from you.

For more information or to apply, contact us at recruitment.uk @ movianto.com.

Delivering healthcare across the nation - Movianto UK

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in. Please note the list above is not exhaustive and we expect the post holder to be flexible within the framework of the job definition.

Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.

Movianto / Walden Group apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with Movianto/ Walden Group, these details will be held by us in accordance with our privacy policy used by our team to contact you regarding this or other relevant opportunities at Movianto/ Walden Group.