Customer Service Advisor

evo; Normanton and Altofts; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading customer service provider is looking for a Customer Service Advisor in Normanton and Altofts. This role involves being the first point of contact for customer queries, ensuring timely resolutions, and promoting a culture of continuous improvement. Candidates should have previous customer service experience and excellent interpersonal skills. Join us to be part of a dynamic team that values operational excellence and customer satisfaction.

Qualifications

• Previous customer service experience is essential.
• Friendly and empathetic communication style is necessary.
• Strong problem-solving and influencing skills required.

Responsibilities

• Respond promptly to customer queries via various channels.
• Resolve post-sales queries and complaints professionally.
• Collaborate with internal teams to manage customer expectations.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Ability to multitask

Tools

Microsoft Office

Job description

As a Customer Service Advisor, you'll be the first point of contact for customer queries via phone, email, and webchat. You'll take ownership of issues, ensure timely resolutions, and contribute to a culture of continuous improvement in customer experience.

Key Responsibilities

• Respond promptly to calls, emails, and webchat enquiries
• Resolve post-sales queries and complaints with professionalism
• Maintain accurate records and audit trails using diary systems
• Collaborate with internal teams to manage customer expectations
• Ensure compliance with SLA standards and business rules
• Understand operational procedures and their impact on credit management
• Meet weekly and monthly objectives set by the Ecommerce Manager

About You

Essential Experience & Skills

• Previous customer service experience
• Understanding of online trading, regulations, and standards
• Friendly and empathetic communication style
• Strong problem-solving and influencing skills
• Resilience in handling complaints and difficult interactionsCommercial awareness and attention to detail
• Ability to multitask, prioritise, and meet deadlines
• Adaptability to change and excellent interpersonal skills

Desirable

• Industry and product knowledge
• Proficiency in Microsoft Office (Outlook, Word, Excel)

Why Join Us?

This is a great opportunity to be part of a team that values customer satisfaction and operational excellence. If you're passionate about service and thrive in a fast-paced environment, we'd love to hear from you.