Customer Service Advisor

Marshalls PLC; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction materials company in Newport is seeking a Customer Service Advisor. The role involves being the first point of contact for customers, processing orders, and ensuring a positive experience. Applicants should have at least 12 months of customer service experience and excellent communication skills. Join us for a career with opportunities for growth in a supportive environment.

Benefits

26 days annual leave plus bank holidays

Guaranteed Christmas holidays

Health care cash plan

Employee discount on products

Life assurance

5% company matched pension scheme

Qualifications

• At least 12 months of customer service experience.
• Strong communication skills in both verbal and written formats.
• Ability to work in fast-paced environments while maintaining attention to detail.

Responsibilities

• Serve as the first point of contact for customers via calls and emails.
• Process orders and answer queries to ensure a smooth customer journey.
• Build strong relationships with customers, showcasing products.

Skills

Customer service experience

Excellent communication skills

Attention to detail

Proactive problem-solving

Team player

Mathematics GCSE or equivalent

English GCSE or equivalent

Basic/Intermediate MS Office

Education

GCSE in Maths

GCSE in English

Tools

Microsoft Outlook

Microsoft Excel

Job description

Customer Service Advisor

Location: Rogerstone, Wales

40hr per week Monday-Friday (8:00am to 5:00pm)

Excellent salary + benefits

About the Role

As a Customer Service Advisor, you’ll be the friendly voice and face of Marshalls, the first point of contact for our valued customers. Every call or email you handle will be an opportunity to showcase our commitment to exceptional service, whether you’re answering queries, processing orders, or introducing our innovative products to generate new sales. Working closely with our production and transport teams, you’ll make sure every customer’s journey is smooth from start to finish, ensuring they receive the world‑class experience we’re known for.

In this role, you’ll build strong relationships with customers and become a trusted expert on our products and services. You’ll have a real impact by identifying opportunities to promote our market‑leading solutions, all while gaining valuable commercial insights that will fuel your career growth.

At Marshalls, we’re not just offering a job, we’re offering a career that grows as fast as our business. With access to ongoing training, professional development, and mentorship, you’ll have every opportunity to deepen your skills and step into more advanced commercial roles. Join us, and be part of a company that values innovation, sustainability, and your future success.

What Skills Are We Looking For?

• Confident customer service background of at least 12 months
• Excellent communication skills, both verbal and written
• Ability to work in a fast‑paced environment whilst paying close attention to detail and order processing
• Previous experience in the construction or manufacturing industry is desirable
• Ability to build rapport with customers and colleagues with a positive and upbeat approach
• A proactive approach to problem‑solving, taking full end to end ownership of customer contact and always using initiative/being create
• Enthusiastic team player who enjoys collaborating and working as a collective to reach objectives and targets
• Maths – GCSE 4 or above/Equivalent Key Skills
• English – GCSE 4 or above/Equivalent Key Skills
• Basic/Intermediate MS Office including Microsoft Outlook and Excel
• Competent computer user
• Good organisation, planning and time management
• Attention to detail

What's in It for You?

We don't just build paths; we pave the way for personal and professional growth. Join us, and let's create a future where your skills and ambitions can flourish. This is a great opportunity to take the next step toward progressing in your career and joining our industry‑leading company! New ideas are encouraged, and you will be rewarded with the opportunity to learn and grow, achieving your career aspiration! Have a look at our careers website for more information on working at Marshalls.

Benefits include:

• 26 days per annum plus bank holidays
• Guaranteed Christmas holidays
• Development and training opportunities
• Free onsite parking
• Health care cash plan
• Cycle to work scheme
• Employee discount on products - Marshalls and Marley
• Share purchase scheme
• Life assurance
• Enhanced Maternity, Paternity and Adoption pay and leave
• 5% company matched pension scheme
• Marshalls Wellbeing Centre – move, money & mind

More About Marshalls

Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Landscape Products stands out as the leading UK manufacturer of high‑quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready‑to‑use mortars, and aggregates.

Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof‑integrated solar solutions, and various roofing accessories. Although divisional, we work as one Marshalls team. We're particularly proud to have paved every location on the Monopoly Board! To find out more about Marshalls please visit our website: www.Marshalls.co.uk

Equal Opportunities

Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day. We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: 24/10/2025

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