Customer Service Advisor

White Rock Commercial; Newcastle upon Tyne; Remote; GBP 25,000 - 26,000; Full time

Job summary

A customer service provider is seeking a Customer Service Advisor for a home working role. Responsibilities include providing support for customer queries and ensuring a positive experience. Applicants must have customer service experience. Full-time paid training is included, and flexible hours are required between 8am–6pm. This role offers opportunities for progression.

Qualifications

• Customer Service Experience is required for this position.

Responsibilities

• Build rapport with customers in a consultative manner.
• Listen to the customers needs to ensure a positive solution to their queries.
• Provide exceptional customer service.

Skills

Customer Service Experience

Confident communication

Problem-solving

Job description

Overview

Customer Service Advisor – HOME WORKING

Must live in Newcastle

Details

• Hourly Rate: £12.21ph – Paid Weekly
• Hours: Full Time, Monday – Friday; must be fully flexible between 8am–6pm
• Paid Training: Full time training 9am – 5pm

Role Overview

We are looking for confident, energetic individuals for a Customer Service role in the Manchester area. This role involves taking inbound Customer Service calls; no Sales! As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries & ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. Our client is looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.

Responsibilities

• Build rapport with customers in a consultative manner
• Listen to the customers needs to ensure a positive and unique solution to their queries
• Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
• Ensure all administration is completed accurately

Qualifications / Requirements

Customer Service Experience is required for this position.

How to apply

If you are interested, please apply now!