Customer Service Advisor

Randstad Technologies Recruitment; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established consultancy firm in the United Kingdom seeks a Customer Service Advisor for a 6-month contract in Newcastle. You will handle customer inquiries about loan accounts, focusing on problem-solving and customer satisfaction. Strong communication skills and previous experience in customer service or call centers are essential. The role offers potential for extension and a supportive environment.

Benefits

Onsite parking

Great transport links

Opportunities for career progression

Supportive and rewarding team

Qualifications

• Must have strong customer service skills.
• Ability to handle sensitive data responsibly.
• Capacity to follow all GDPR rules and regulations.

Responsibilities

• Support customers with inquiries about their loan accounts.
• Focus on solving customer problems effectively.
• Ensure compliance with GDPR while handling data.

Skills

Previous experience in customer service or call centres

Strong written and verbal communication skills

Background in banking, insurance, or financial services

Experience in a fast-paced, dynamic environment

Job description

Customer Service Advisor

Upto 17.20 (PAYE)

6-Month Contract (with potential for extension)

Newcastle Based - Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM.

A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6 months contract with possibility of extension. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data / information so it is imperative that you follow all GDPR rules and regulations.

What We’re Looking For

• Previous experience in customer service or call centres.
• Strong written and verbal communication skills.
• A background in banking, insurance, or financial services (preferred).
• Experience in a fast-paced, dynamic environment

Why Join Us?

• Onsite parking and great transport links.
• Opportunities for career progression.
• A chance to work with a supportive and rewarding team.
• Potential for contract extension.

Shifts: Rota-based, Monday to Sunday, between 8 AM and 10 PM.

If the above seems of interest to you then please apply directly to the AD or send your CV to (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.