Customer Service Advisor

Path2 Solutions; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading business in customer service is looking for customer service advisers in Newcastle upon Tyne. The role involves liaising with customers through various channels to provide support, advice, and resolve queries while ensuring a high level of customer care. Successful candidates will enjoy flexible shifts and a competitive pay rate of £13.76 - £14.16 per hour, along with great opportunities for career progression and a generous pension scheme.

Benefits

Fantastic working environment

Flexible shift patterns

Competitive pay rates

Access to public transport

Career progression opportunities

Generous pension scheme

Qualifications

• Experience in customer service or similar role.
• Ability to communicate professionally and empathetically.
• Flexibility to adapt to varying shift patterns.

Responsibilities

• Liaise with customers via phone, live chat, and email to offer support.
• Communicate professionally with an emphasis on customer care.
• Promote self-service channels and handle complaints effectively.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

Overview

Path2 are working with a globally recognised media company hiring customer service advisers for their site based in Newcastle Upon Tyne.

This is an opportunity to work for a leading business in a fantastic location and successful candidates' daily duties will consist of liaising with customers via the phone, live chat and email to offer support and advice, communicate professionally with an emphasis on customer care when answering customer queries, promote self-service channels and dealing with complaints effectively.

Responsibilities

• Liaise with customers via phone, live chat and email to offer support and advice
• Communicate professionally with an emphasis on customer care when answering customer queries
• Promote self-service channels and handle complaints effectively

Benefits

• Fantastic working environment
• Flexible shift patterns
• Competitive pay rates
• Brilliant access to public transport (great metro access)
• Huge career progression opportunities
• Generous pension scheme

Pay

£13.76 - £14.16 per hour

Shifts

Any 4 5 days from 7

37.5 hours per week, Shift times between 8am 9pm with flexibility to suit you.