Customer Service Advisor

Randstad Technologies; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well established consultancy firm is seeking a Customer Service Advisor to join their team on a 6-month contract in Newcastle. The role focuses on supporting customers with loan account inquiries while adhering to GDPR guidelines. Candidates with customer service experience and strong communication skills are encouraged to apply. Benefits include onsite parking, career progression opportunities, and a supportive team environment.

Benefits

Onsite parking

Opportunities for career progression

Supportive team environment

Potential for contract extension

Qualifications

• Experience in customer service or call centers is essential.
• Strong communication skills are a must.
• Background in banking or financial services is preferred.

Responsibilities

• Support customers with inquiries about their loan accounts.
• Handle sensitive information while complying with GDPR.

Skills

Previous experience in customer service

Strong written and verbal communication skills

Experience in fast-paced environments

Job description

Customer Service Advisor

Up to £17.20 (PAYE)

6-Month Contract (with potential for extension)

Location: Newcastle – Rota-based shifts from Monday to Sunday, between 8 AM and 10 PM.

A well established consultancy firm is looking for a Customer Service Representative Advisor to join their team on a 6‑month contract with the possibility of extension. As a Customer Service Representative you will support customers with any enquiries they may have about their loan accounts. The main focus of this role is putting the customers first and solving their problem. You will be handling sensitive data/information so it is imperative that you follow all GDPR rules and regulations.

What We're Looking For

• Previous experience in customer service or call centres.
• Strong written and verbal communication skills.
• A background in banking, insurance, or financial services (preferred).
• Experience in a fast‑paced, dynamic environment.

Why Join Us?

• Onsite parking and great transport links.
• Opportunities for career progression.
• A chance to work with a supportive and rewarding team.
• Potential for contract extension.

If the above seems of interest to you then please apply directly to the AD or send your CV to (see below)

Randstad Technologies is acting as an Employment Business in relation to this vacancy.