Customer Service Advisor

Scania Nederland B.V.; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics firm in Newcastle upon Tyne is seeking a motivated Customer Service Advisor to manage customer interactions and ensure excellent service delivery. Responsibilities include greeting customers, coordinating services, and handling administrative tasks. Ideal candidates will have a passion for customer service and an organised work approach. Competitive salary and benefits package offered.

Benefits

In-house training

25 days holiday + public holidays

Competitive employer pension

Retail discounts

4x basic salary life insurance

Annual Company Success Payment

Qualifications

• Passion for delivering a first-class service.
• Organised approach to work.
• Ability to work independently.

Responsibilities

• Greet customers professionally upon arrival.
• Manage administrative tasks efficiently.
• Plan and coordinate work schedules.
• Provide timely updates to customers.

Skills

Customer relationship management

Administrative task management

Initiative and organization

Timely communication

Job description

Salary from £26,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Newcastle. As a Customer Service Advisor, you will be at the forefront of customer interaction, building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, while always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.

Please note, the closing date for this role is subject to change pending volume of applications.

Interview Dates

Monday 24th & Tuesday 25th November

Next Steps

• If you like the sound of this position, please apply today.
• A member of the Scania Recruitment team will contact you to discuss your application.
• If you are successful at that stage, you will be invited to have a conversation with the hiring manager.