Customer Service Advisor

Halo Accident Repair Centre Ltd; Nether Poppleton; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading accident repair group in York is seeking a Customer Journey Specialist to manage site administration and ensure efficient vehicle collection and delivery. The ideal candidate will possess a full UK driving license and demonstrate strong organizational skills, providing exceptional customer service. This role includes a salary of £30,000 per annum with potential bonuses and comprehensive benefits.

Benefits

Gym discounts

Cycle scheme

25 days holiday plus public holidays

Health insurance

Paid breaks

Qualifications

• Full UK driving licence is required.
• Must be self-motivated and organized.
• Ability to complete tasks with attention to detail.

Responsibilities

• Inspect vehicles and assess damage.
• Handle administration duties with customers.
• Plan logistics and transport for vehicles.

Skills

Full UK driving licence

Self-motivated

Enthusiastic

Organised with attention to detail

Cooperative team player

Job description

Customer Journey Specialist

Salary: £30,000 per annum with an increase on completion of 6‑month probation. Bonus: up to £4,200 per annum. Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs. Start date: 05/12/2026. Location: York, UK.

Halo is the industry‑leading UK‑based accident repair group with 36 established centres across the UK. Partnered with IRS (Intelligent Repair Services) in Germany, the largest provider of accident claim services in Europe, Halo offers an unrivalled platform and extensive training, development and employee packages.

We are looking for a Customer Journey Specialist to join our brand new Accident Repair Centre in York. This will be our 37th site and a high‑profile position within the business. Your general job functions include controlling all elements of the site’s administration and ensuring all customer vehicles are collected and delivered efficiently, timely and professionally, while providing an exceptional standard of customer service.

Take a look at what you will be doing here: View video: https://youtu.be/jdp_-KpIZE8?si=14uosjC67JDSKZSj.

Responsibilities

• Inspect vehicles and assess damage; take clear photos throughout.
• Handle administration duties, including liaising with customers.
• Plan logistics and transport.
• Maintain a clear, methodical and clean working area at all times.
• Adhere to all Health and Safety requirements and report any issues urgently.
• Liaise with workshop staff to streamline vehicle flow through the workshop.
• Perform other ad‑hoc administrative duties as allocated by the Bodyshop Manager.
• Approach your work positively and enthusiastically at all times.
• Collect and deliver vehicles while observing highway laws and speed restrictions.

Qualifications

• Full UK driving licence.
• Self‑motivated, enthusiastic and organised with a keen eye for detail.
• Cooperative team player, keen to support others.
• Handles all jobs with due care and attention.
• Completes work from start to finish within the given timeframe to a high standard.

Our Values

• Be proud – take pride in your work and celebrate successes, big or small.
• Keep it simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most.
• Do the right thing – if it feels right in your heart, do it.
• Always be extraordinary.

Benefits

• Accredited living wage employer.
• Employee assistance programme for you and your family.
• Health and wellbeing apps.
• Cycle scheme.
• Gym discounts.
• Retail and restaurant discounts and cashback.
• Life insurance.
• Health insurance.
• Virtual GP.
• Enhanced family‑friendly pay such as maternity and paternity.
• Free fruit and pizza.
• Refer a friend bonus incentive.
• Employee recognition rewards.
• Team event budget.
• Discounted LV insurance.
• Paid breaks.
• 25 days holiday plus public holidays.
• Pension contributions.
• Modern and clean working environment.
• Opportunities for career progression.
• Open to hearing what people want.

Equality & Diversity

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace where staff respect one another, feel valued for their differences and can be themselves.

Contact

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via [e-mail] or call 01243 546185. We aim to respond to all enquiries within 24 hours.