Customer Service Advisor

TLB Medicals; Nelson; On-site; GBP 20,000 - 30,000; Full time

Job summary

A medical reporting organization in the UK is seeking an ambitious individual to manage office systems and deliver exceptional customer service. The role involves maintaining files, booking appointments, and liaising with clients. Applicants should have previous customer service experience and strong communication skills. This is a full-time position requiring in-person work.

Benefits

Additional leave

Company pension

Free parking

On-site parking

Qualifications

• Previous customer service experience is required.
• Clear written and verbal communication skills.
• Excellent organizational skills with attention to detail.

Responsibilities

• Maintain office systems, including data management.
• Screen phone calls and handle enquires as appropriate.
• Deliver high levels of customer service.

Skills

Customer service experience

Confident communication

Organizational skills

Job description

Overview

TLB Medicals is a medical reporting organisation with over 10 years of experience in providing high-quality medical reports. We are looking for an ambitious, well organised, and driven individual to join our team at TLB Medicals.

Responsibilities

• Maintaining office systems, including data management and filing
• Screening phone calls, enquiries and requests and handling them when appropriate
• Delivering the highest levels of customer service to clients
• Preparing and managing files
• Booking appointments and diary management
• Liaising with clients
• Maintaining the department's quality and customer service standards

Qualifications

• Previous customer service experience
• Confident in dealing with inbound and outbound calls
• Clear written and verbal communication
• Excellent communication skills
• Organised with a good attention to detail

Job Type

Full-time

Benefits

• Additional leave
• Company pension
• Free parking
• On-site parking

Work Location

In person