Customer Service Advisor

Westney Consulting Group; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Customer Service Advisor to join their dynamic Contact Centre. In this role, you will be the first point of contact for a diverse range of customer inquiries, ensuring a professional and high-quality service. Your ability to resolve issues promptly will be key to enhancing customer satisfaction. This position offers an opportunity to make a real impact in a supportive team environment. If you are passionate about delivering excellent customer service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Experience in a customer service role is preferred.
• Ability to handle inquiries across various topics.

Responsibilities

• Handle incoming calls and inquiries from customers.
• Provide high-quality service tailored to individual needs.

Skills

Customer Service

Communication Skills

Problem-Solving

Job description

Role: Customer Service Advisor

Duration: 6 months

Location: B37 Chelmsley Wood

Rate: £12.21 - £14.00ph PAYE depending on experience

Start date: Tuesday 6th May

The Customer Contact Centre handles incoming calls and inquiries from various customers, including residents, applicants, and external agencies. These cover a wide range of frontline customer services, including housing, homelessness, rents, and repairs.

A Customer Service Advisor provides a professional, high-quality, and customer-focused service, ensuring all contacts are answered politely and promptly within the agreed service standards. This includes phone calls, emails, voicemails, texts, and other customer inquiries across diverse topics.

You will deliver high-quality service tailored to the individual needs of all customers, aiming to resolve inquiries at the first point of contact whenever possible.

As an effective team member of the Contact Centre, you will contribute to providing excellent service to all customers and clients.

Equal Opportunities Statement

Fusion People is committed to promoting equal opportunities for all, regardless of age, gender, religion, belief, race, sexuality, or disability. We operate as an employment agency and employment business. A wide range of vacancies can be found on our website.