Customer Service Advisor

Ee; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecom company in Merthyr Tydfil is looking for enthusiastic individuals to join their sales team. The role is customer-focused, where your communication skills will be key in helping customers discover the right solutions. With competitive pay and generous benefits including flexible working and career development, this position is ideal for those ready to make a positive impact.

Benefits

Competitive salary

Access to a private GP

Paid Carer’s Leave

Family Leave

Huge Discounts

Career Development

Volunteering Days

Optional Private Healthcare and Dental

Qualifications

• Ability to understand customer needs and provide solutions.
• Experience in similar roles where you met goals or achieved targets.
• Energy and ambition to thrive in a fast-paced environment.

Responsibilities

• Speak with customers over the phone to understand their needs.
• Build relationships and match customers with products and services.
• Deliver results and collaborate with the team.

Skills

Communication skills

Customer service

Adaptability

Drive and determination

Job description

Full time: Permanent

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

What’s in it for you

• Competitive Salary: Starting at £25,087 pro‑rata rising to £25,684 pro‑rata after 8 months, plus an uncapped monthly commission scheme
• Online GP: Access to a private GP 24/7 for you and your immediate family
• Paid Carer’s Leave: Market‑leading carers leave with up to 2 weeks off
• Family Leave: Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay in the first year.
• Huge Discounts: Save on EE & BT products, including mobile and broadband.
• Career Development: Ongoing support to help you grow your skills and develop
• Volunteering Days: Paid time off to give back to your local community.
• Optional Private Healthcare and Dental: Protection for you and your family.

About the role

If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you.

This is a fast‑paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognised and rewarded.

At EE, we’re harnessing the power of technology to bring people together and make life better. Join our Merthyr Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference.

You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.

We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.

Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.