Customer Service Advisor

Search Consultancy LTD; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A growing consultancy firm in Manchester City Centre is seeking a Customer Service Advisor to join their team. This role offers a salary of £24,735 plus bonuses, leading to approximately £30,000 in total earnings. Candidates should have customer service experience and excellent communication skills. This is an excellent opportunity for career progression within a supportive work environment.

Benefits

25 days holidays plus bank holidays

Excellent training and progression opportunities

Option to purchase/sell holidays

Qualifications

• Experience in customer service roles like call center, retail, or hospitality.
• Strong written and verbal communication skills.
• Professional attitude and good phone manners.
• Basic IT skills are required.

Responsibilities

• Check in on customers who have requested calls for more information.
• Handle customer queries with clear information and professional service.
• Ensure the best experience during customer interactions.
• Place the customer at the center of every action.

Skills

Customer service experience

Excellent communication skills

Professional attitude

Basic IT skills

Job description

Customer Service Advisor

• Location: Manchester City Centre
• Salary: £24,735 basic
• Bonus: Uncapped (Expected earnings of £30,000 with bonus)
• Hours: Monday to Thursday 10am - 5:30pm, Friday 10am - 4pm
• Contract: Full time, permanent contract
• Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays
• + Excellent training and progression opportunities

A growing business based in Manchester City Centre are looking to recruit a number of enthusiastic Customer Service / Sales Agents to join their expanding team.

The role is paying a starting basic salary of £24,735 per annum plus bonus schemes taking your expected overall earnings to be around £30,000.

This role also offers Monday to Friday working hours including a late start / early finish every Friday!

This is an excellent opportunity for anyone with experience within a customer focused role or graduates who are looking for Monday to Friday office work.

Responsibilities

• You will be checking in on customers who have requested a call through the company's website to gather more information (warm leads!). You will need to take a consultative approach with their customers to help them to make an informed decision.
• Query handling in response to customer requests with the support of clear information and providing professional customer service
• Ensure every time you interact with a customer you are determined to provide the customer with the best possible experience.
• Have the customer at the heart of everything you do.

Qualifications

• Have experience within a previous customer service focused role (call centre, retail, hospitality etc.)
• Excellent written and verbal communication skills
• Professional attitude and telephone manner
• Have basic IT skills

This is an amazing opportunity for a customer focused Customer Service Advisor to join a reputable, successful expanding company with clear opportunities for progression and development.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.