Customer Service Advisor

Interaction Recruitment; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Manchester is seeking a Customer Service Advisor to join a call center team. The ideal candidate will handle customer inquiries and provide assistance related to RAC services. This full-time role offers flexible hours from Monday to Sunday. Exceptional communication skills and previous customer service experience are essential for success in this position.

Qualifications

• Previous customer service experience is essential.
• Excellent timekeeping and punctuality are crucial.
• Must have strong communication skills.

Responsibilities

• Answer inbound calls from customers.
• Provide high levels of customer service.
• Take details of insurance information.
• Keep the customer updated at all times.

Skills

Customer service experience

Excellent communication skills

Professional telephone manner

Job description

£12.21 per hour

Must be fully flexible Monday to Sunday 7am-10pm

35 hours per week

Based in Manchester (Media City)

We are currently recruiting for an Inbound Customer Service Advisor working for the RAC Call Centre based in Media City - Salford Quays in Manchester. The RAC is one of the UK’s biggest and most well-recognised companies operating in the Motoring industry. Their office in Manchester is ideally located in a central area which has exceptional public transport links via Tram, bus and Train.

Role

We are currently recruiting for the RAC for a Call Centre Customer Service Advisor to join their Customer Service team. This role will see you dealing with customers who are seeking RAC assistance following on from an incident with their vehicle. Your role will see you being their first point of contact, ensuring the accurate inpout of incident, vehicle and driver details and answering any questions and queries.

Responsibilities

• Answering inbound calls from customers
• Answering any customer questions and providing high levels of customer service
• Taking details of insurance information
• Keeping the customer updated at all times

Requirements

• Previous customer service experience (essential)
• Excellent timekeeping and punctuality (essential)
• Excellent communication skills (essential)
• Professional telephone manner (essential)
• Call centre experience (useful)

Job Title: Customer Service Advisor

Company: Interaction Recruitment

Contract: Temporary

Hours: Full Time

Location: Manchester (Media City)

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