Customer Service Advisor

Sellick Partnership; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Service Advisor in Manchester. The role involves scheduling customer appointments and managing operatives to ensure efficient repairs. Applicants must have excellent customer service skills and strong multitasking abilities. The position is full-time with an hourly rate of £14.61 to £16.50, depending on payment type.

Qualifications

• Experience in customer service required.
• Ability to manage a busy workload.
• Flexible and adaptable to changing requirements.

Responsibilities

• Ensure that customer appointments are scheduled appropriately.
• Manage travel/distance between jobs using daily tracker reports.
• Raise/book repairs on a CRM based system.

Skills

Excellent understanding of providing first class customer service

Strong ability to multitask

Excellent organisational skills

Job description

Customer Service Advisor

Location - Manchester

Full time, Contract

35 Hours per week

Hourly rate - £14.61 - £16.50 per hour (Depending on payment type)

Our team at Sellick Partnership for a housing association based in Manchester, Greater Manchester on a full time, contract. This role will be focusing on organising house operatives, and repairs covering day to day and void jobs to meet customer needs.

Day to Day Responsibilities for Customer Service Advisor :

Ensure that customer appointments are scheduled appropriately to consider customer needs and ensure the right operative / contractor is allocated the job

Use daily tracker reports to manage travel / distance between jobs

Dealing with repairs which will include raising / booking repairs on a CRM based system

Ensure that customer appointments are scheduled appropriately to consider customer needs

Monitoring and managing operatives diaries to maximise productivity Experience required for the role :

Excellent understanding of providing first class customer service

Strong ability to multitask and ability to juggle conflicting priorities

Flexible and adaptable approach to deal with changing requirements

Excellent organisational skills and manage a busy workload If you feel well-suited to the role, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website