Customer Service Advisor

Air Liquide; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading gas solutions provider in Manchester is seeking a Customer Service Advisor to efficiently handle enquiries and resolve issues. In this full-time role, you will ensure a high-quality customer experience, manage payments, and identify sales opportunities. Ideal candidates will possess strong communication skills and a track record in customer service. This is a great chance to join a diverse and inclusive workplace.

Qualifications

• Confident and clear communication skills across all contact channels.
• Capable of prioritising workload and solving problems.
• Able to remain focused in a busy telephone environment.
• Willingness to learn about industry products and customer requirements.

Responsibilities

• Handle customer enquiries and resolve customer issues efficiently.
• Raise manual notes and credit notes adhering to procedures.
• Take payments from customers and manage banking for transactions.
• Identify sales opportunities and develop relationships with customers.

Skills

Sales Experience

Time Management

Order Management System

Customer Service

Dealership Experience

GM Vehicles

Retail Sales

Tire Service

Automotive Repair

OSHA

Service Writing

Automotive Service

Job description

Delivering Gas Solutions To The British Industry.

Energas is a key part of the Air Liquide Group presence in the UK. Energas are a leading service provider of cylinder gases to a variety of industry sectors in the UK delivering a local and personal service combined with global quality products and expert technical support. Energas supply a comprehensive range of cylinder gases to suit the needs of industry from stock. All of our cylinder gases are available in a variety of sizes ranging from small portable cylinders through to high capacity cylinder packs.

For over 60 years we have provided the best industrial gas supply and service we continue to strive to exceed our customers expectations every day.

We pride ourselves on offering a responsive high quality and local service.

How will you CONTRIBUTE and GROW

We are looking for a Customer Service Advisor to join our team who will answer customer enquiries and resolve customer issues in an efficient and timely manner.

• Handles requests from customers in a local site / depot or branch environment. Includes new account and pricing set up order entry and queries and internal communication with operations and sales teams
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas and equipment
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Process cash and card payments over the counter securely and responsibly
• Take initiative by informing regular customers of new products or services and price changes
• Listen to and resolve customers complaints regarding products or services
• Answer customers questions about merchandise and advise customers on merchandise selection
• Be instrumental in accurate and timely stock counts

Are you a MATCH

Confident and clear communication skills across all contact channels

Capable of prioritising workload and solving problems

Able to remain focused in a busy telephone environment

Willingness to learn about industry products customer and agent requirements

Our Differences make our Performance

At Air Liquide we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

Required Experience :

Unclear Seniority

Key Skills

• Sales Experience
• Time Management
• Order Management System
• Customer Service
• Dealership Experience
• GM Vehicles
• Retail Sales
• Tire Service
• Automotive Repair
• OSHA
• Service Writing
• Automotive Service

Employment Type :

Full-Time

Experience :

years

Vacancy :

1