Customer Service Advisor

360 Display Media ltd; Manchester; On-site; Confidential; Full time

Job summary

A leading media solutions provider in Manchester is seeking a Customer Service Advisor to enhance their customer satisfaction levels. You will respond to inquiries, maintain product knowledge, and document customer interactions. This role offers a dynamic work environment where your communication and problem-solving skills will be valued. If you thrive in collaborative settings and have a passion for helping others, this opportunity is for you.

Qualifications

• Bachelor's degree or equivalent experience in customer service or related field.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Proven ability to handle high-stress situations calmly and effectively while maintaining professionalism.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Maintain a high level of product knowledge to assist customers.
• Document all customer interactions in the CRM system.

Skills

Communication skills

Problem-solving

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Microsoft Office Suite

Job description

Join the dynamic team at 360 Display Media Ltd as a Customer Service Advisor and become an integral part of a company committed to delivering exceptional service and innovative media solutions. At 360 Display Media Ltd, we pride ourselves on our customer‑centric approach, ensuring that each client receives personalized attention and support. As a Customer Service Advisor, you will play a key role in maintaining our high standards of customer satisfaction by addressing inquiries, providing knowledgeable assistance, and resolving issues with efficiency and professionalism. This position offers an exciting opportunity to work within a creative and fast‑paced environment where your communication skills and problem‑solving abilities will be valued and developed. If you have a passion for helping others and thrive in a collaborative setting, we invite you to bring your expertise to our team and contribute to the continued success of 360 Display Media Ltd.

Tasks

• Respond to customer inquiries via phone, email, and live chat, ensuring timely and accurate resolution of issues.
• Maintain a high level of product knowledge to effectively assist customers with their questions and concerns.
• Document all customer interactions and issues in the company's CRM system for future reference and analysis.
• Collaborate with internal teams to address customer feedback and improve overall service delivery.
• Provide feedback and suggestions to management on improving customer service processes and enhancing customer satisfaction.

Requirements

• Bachelor's degree or equivalent experience in customer service or related field.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Proven ability to handle high‑stress situations calmly and effectively while maintaining professionalism.
• Strong problem‑solving skills and the ability to work independently as well as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite, with the ability to adapt to new technologies quickly.

Join 360 Display Media Ltd as a Customer Service Advisor and enhance your career in a dynamic, innovative environment. Be part of a team that values excellence and growth.