Customer Service Advisor

Jobwise plc; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare staffing agency is seeking a Customer Service Advisor in Manchester. In this busy telephone role, you'll support patient bookings, handle general enquiries, and complete non-clinical pre-assessments while working in a friendly team environment. This temporary position runs from 1st December to the end of January, with a pay rate of £12.21 per hour. Full training will be provided, and there is potential for permanent opportunities.

Benefits

£12.21 per hour

Full training provided

Opportunity for permanent roles

Friendly team environment

Qualifications

• Ability to handle patient queries with empathy.
• Commitment to the full booking period from 1st Dec to end of Jan.
• Previous healthcare background could be an advantage.

Responsibilities

• Handle inbound and outbound calls.
• Support patients with appointment queries.
• Book patient appointments.

Skills

Previous telephone-based experience

Strong communication skills

Good MS Office ability

Reliability

Job description

Are you looking for a busy, patient-focused telephone role where you can make a real difference? We’re working with a healthcare provider experiencing a significant influx of work and looking for a committed Customer Service Advisor to join their team on a temporary basis until the end of January. As a Customer Service Advisor, you'll support patient bookings, pre-assessments, and general enquiries during a particularly busy period.

What will you be doing as a Customer Service Advisor?

• Handling inbound and outbound calls
• Supporting patients with queries, including appointment locations, cancellations, and rescheduling
• Booking patient appointment slots into the system
• Calling patients who have booked directly to complete telephone pre-assessment checks
• Completing non-clinical pre-assessments with patients over the phone
• General administrative tasks
• Discharging patients post-surgery (post-op admin)
• Supporting day-to-day tasks across the team during a high-demand period

This role exists due to a large increase in workload, system changes, and ongoing permanent recruitment – meaning you'll be helping the team stay on track through a very busy period.

We would love to hear from you if you have the following skills and experience:

Whether you’ve worked as a Call Centre Advisor, Contact Centre Agent, Patient Coordinator, Administrator, or any other telephone-based role, we want to hear from you!

We’re looking for someone with:

• Previous telephone-based experience (essential)
• Strong communication skills and the ability to handle patient queries with empathy
• Good MS Office ability and ability to pick up new systems quickly
• The ability to commit to the full booking period (01st Dec 25 until end of Jan 26)
• Reliability - someone not planning time away, and able to work shifts between Christmas and New Year
• Previous healthcare background, medical or NHS experience could be an advantage but is not essential
• DBS or NHS card could be an advantage but not essential

What will you get in return for your work as a Customer Service Advisor?

• £12.21 per hour, weekly paid on a timesheet basis
• Full time working shifts of 8am-4pm, 10am-6pm, or 11am-7pm (the late is only 1 day per week)
• Full training provided
• Opportunity to support NHS patients in a meaningful, rewarding role
• Potential to apply for permanent opportunities as the team is recruiting (temps are welcome to apply, but no guarantee of permanent placement)
• Friendly team environment
• Based close to major motorway and public transport links in Didsbury / Chorlton area
• Length of Booking is 01st December until end of January
• This is a temporary role to cover an influx of work whilst the permanent team is being recruited

Apply now

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