Customer Service Advisor

Cactus Search; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking hybrid Customer Service Advisors in Altrincham to manage customer inquiries and provide support through various channels. The ideal candidate should have at least 6 months of relevant experience and strong communication skills. Opportunities for bonuses are included, making this a rewarding option for motivated individuals.

Qualifications

• At least 6 months of contact centre experience required.
• Excellent verbal communication and IT skills.
• Self-motivated, passionate, and enthusiastic.

Responsibilities

• Support customer enquiries by telephone and electronically.
• Manage all direct customer interactions.
• Handle and respond to customer enquiries efficiently.
• Support customers with order status updates and delivery tracking.
• Manage customer complaints and escalate as necessary.
• Provide feedback on customer service efficiency.

Skills

Customer Service experience

Knowledge of CRM systems

Verbal communication skills

Time management skills

Job description

Overview

This role is hybrid based in the Altricham office. Please check that you can commute to Hale in advance of application.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search is currently in partnership with an amazing client who offers the following:

Salary

£25k + bonus paid monthly.

Requirements

• Must have at least 6 months of contact centre experience
• Start date: November

Key Responsibilities

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer interactions
• Handle and respond efficiently to all general and order‑specific direct customer enquiries
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within the CRM system to support case management
• Manage customer complaints and escalat[e] them to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self‑motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills
• Professional and empathetic approach to resolving issues
• Decent IT skills
• Excellent time management

Please apply or email (URL removed) for more info.