Customer Service Advisor

Brooke Harrison Recruitment; Macclesfield; On-site; GBP 24,000; Full time

Job summary

A recruitment agency in Macclesfield is seeking a Customer Service Advisor to handle warm inbound calls regarding secured loans and mortgages. This role offers a salary of £24,000 annually with on-target earnings of up to £30,000. The ideal candidate will have at least a year of customer service experience, strong communication skills, and GCSEs in Maths and English. A great opportunity to develop your career in financial solutions within a supportive environment.

Benefits

Casual dress code

25 days of annual leave plus bank holidays

Company pension

Death in Service benefit

On-site parking

Qualifications

• Minimum 1 year of customer service experience.
• Experience in a Contact Centre environment.

Responsibilities

• Handling warm inbound calls from clients seeking financial assistance.
• Making outbound calls to customers who have requested information about loans.
• Completing compliant fact-finds with clients to understand their needs.
• Transferring customers to appropriate third-party lenders.
• Following up with clients to collect outstanding documents.

Skills

Strong telephone manner

Excellent rapport-building

Problem-solving

Patience

Attention to detail

Education

GCSE Maths

GCSEs in Maths & English (grades A-C or equivalent)

Job description

Amazing Opportunity to kick start a career within secured lending!

As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will receive warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact‑finding, transferring customers to third‑party lenders, and assisting clients through the application process.

Key Responsibilities

• Handling warm inbound calls from clients seeking financial assistance.
• Making outbound calls to customers who have requested information about loans.
• Completing compliant fact‑finds with clients to understand their needs.
• Transferring customers to appropriate third‑party lenders.
• Following up with clients to collect outstanding documents.

Skills & Experience

Preferred Experience

• Minimum 1 year of customer service experience.
• Experience in a Contact Centre environment.
• GCSE Maths required.

Key Competencies

• Strong telephone manner with excellent rapport‑building abilities.
• Motivated by positive customer interactions and problem‑solving.
• Patience to explain financial products and processes to clients.
• High attention to detail.

Working Hours

You will work on a rotating shift pattern:

• Early Shift: Monday – Friday, 9:00 am – 5:30 pm
• Mid Shift: Mon – Wed, 9:30 am – 6:30 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
• Late Shift: Mon – Wed, 10:00 am – 7:00 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm

Salary & Benefits

• Base Salary: £24,000 per year
• Performance Bonus: On‑target earnings (OTE) up to £30,000 annual
• Additional Benefits:
• Casual dress code
• 25 days of annual leave, plus bank holidays
• Company pension
• Death in Service benefit
• On‑site parking

Required Qualifications

• GCSEs in Maths & English (grades A‑C or equivalent).

This role is ideal for a customer‑focused individual who thrives in a fast‑paced environment and enjoys helping clients navigate financial solutions.