Customer Service Advisor

Office Angels; London; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor to enhance client experience. This full-time role offers a supportive team environment and includes handling client enquiries, scheduling appointments, and maintaining a professional approach to ensure clients feel welcomed.

Benefits

On-site parking

Private medical insurance

Supportive and positive workplace culture

Qualifications

• Excellent written and verbal communication skills.
• Previous experience in a customer-facing role preferred.
• Comfortable working independently when remote.

Responsibilities

• Handle client enquiries by phone, email, and live chat.
• Schedule appointments and bookings accurately.
• Prepare seminar rooms for training events.

Skills

Communication

Reliability

Computer Literacy

Initiative

Teamwork

Job description

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Job Title: Customer Service Advisor (Full-time)
Location: Raynes Park
Salary: £25, - £26, per year
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:30am to 4:30pm

About the Role

We are currently recruiting on behalf of our client for a Customer Service Advisor to join their professional and friendly team. This is a full-time, permanent position offering a great work-life balance, a warm team environment, and the opportunity to make a real difference in client experience.

The role is ideal for someone who is proactive, personable, well-organised, and passionate about providing high-quality service.

Key Responsibilities

• Handle client enquiries by phone, email, and live chat with professionalism and warmth
• Schedule appointments and bookings accurately and efficiently
• Make customer care calls and arrange appropriate follow-up support
• Greet clients on arrival and help them feel welcome and at ease
• Prepare seminar rooms for training events
• Maintain simple spreadsheets with accuracy (full training provided)
• Use initiative to support business operations and enhance customer experience

Key Skills & Attributes

• Excellent written and verbal communication skills
• Warm, friendly, and confident manner when interacting with clients
• Accurate, reliable, and professional approach to work
• High level of computer literacy
• Well-presented, with a smart appearance
• Strong sense of initiative and a desire to learn and progress
• Team player who thrives in a collaborative environment
• Previous experience in a customer-facing role preferred

Additional Requirements

• Must be a non-smoker and non-vaper
• Must demonstrate high levels of reliability and discretion
• Comfortable working independently when remote (Mondays optional)
• On-site parking
• Private medical insurance
• Supportive and positive workplace culture