Customer Service Advisor

CONNELLS GROUP; Llandudno Junction; On-site; GBP 26,000; Full time

Job summary

A leading property management company in Llandudno Junction is searching for a motivated Customer Service Advisor. In this role, you will provide essential support in property management and liaise with contractors while ensuring excellent customer service. The company offers a competitive salary of £25,150 and numerous benefits, including training towards qualifications and extensive career development opportunities.

Benefits

Support in training towards ARLA – NFOPP qualifications

Colleague discount scheme

Life assurance

Workplace pension scheme

Responsibilities

• Provide property management and tenancy administration support services.
• Co-ordinate and liaise with contractors for maintenance and repairs.
• Arrange relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail-oriented

Organised and able to prioritise workload in a fast-paced environment

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Customer Service Advisor

We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Property Management Centre in Llandudno. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords and tenants.

Salary

£25,150

What’s in it for you?

• Support in training towards ARLA – NFOPP qualifications
• Basic salary £25,150
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding and fun environment
• Team incentives

Key responsibilities of a Customer Service Advisor

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co‑ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards, and co‑ordinate and arrange relevant statutory safety checks.

Skills and experience required to be a successful Customer Service Advisor

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate and detail‑oriented
• Organised and able to prioritise workload in a fast‑paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Benefits

• Aviva Digi Care + Workplace / Cycle to Work scheme
• Colleague discount scheme / Perks at Work / Gym discounts
• Life assurance / Workplace pension scheme

Beresford Adams part of Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.