Customer Service Advisor

Outcomes First Group; Remote; GBP 24,000 - 27,000; Part time

Job summary

A community support organization is seeking an Assistant Benefits Advisor to deliver one-on-one advice sessions on various benefits. Responsibilities include supporting claim checks, providing information resources, and participating in training workshops. This role offers a starting salary of £24,000 per annum, with the opportunity to increase to £27,000 after one year. It supports remote work with occasional travel required, making it ideal for someone passionate about improving lives in the community.

Qualifications

• Understanding the challenges facing parents and carers of children with SEND.
• Excellent interpersonal and communication skills.
• Experience using MS Office including SharePoint.

Responsibilities

• Support the Benefits Advisor with information, advice, and guidance.
• Provide 1-to-1 advice sessions on benefits.
• Deliver information resources on financial support sources.

Skills

Understanding challenges facing parents and carers

Excellent interpersonal and communication skills

Creative and strategic thinking

Good writing and editing skills

Experience with MS Office

Education

Good all-round education including GCSEs or NVQ Level 2

Job description

Position Overview

SEND in West Sussex is recruiting an Assistant Benefits Advisor to provide one‑to‑one advice sessions on Carer’s Allowance, Disability Living Allowance (DLA) and Personal Independence Payment (PIP). The role includes support with claim checking of draft applications, delivery of information resources on benefits and other financial support, and participation in training workshops on DLA, PIP and Universal Credit.

Responsibilities

• Support the Benefits Advisor with delivery of information, advice and guidance on Carer’s Allowance, DLA and PIP to parent‑carers of children and young people with SEND in West Sussex.
• Provide 1‑to‑1 advice sessions on benefits and support claim checking of draft applications.
• Deliver information resources on benefits and other financial support sources.
• Participate in training workshops on DLA, PIP, and Universal Credit.
• Assist with documentation and record‑keeping as required.

Person Specification (Essential)

• Understanding the challenges facing parents and carers of children with SEND.
• Passionate about improving the life chances of children with SEND and their parents/carers and families.
• Highly motivated self‑starter with a flexible approach to working life.
• Creative and strategic thinker.
• Committed to professional and personal development and lifelong learning.
• Ability to work independently and manage a diverse and demanding workload.
• Comfortable working with people from a diverse range of backgrounds.
• Excellent interpersonal and communication skills.
• Excellent writing and editing skills.
• Experience of using MS Office including SharePoint.
• Good all‑round education including GCSEs (or equivalent) or NVQ Level 2.

Salary and Working Hours

£24,000 per annum for full‑time staff (rising to £27,000 per annum after one year and completion of training). The role is 17½–21 hours per week with 6.6 weeks holiday.

Working Location and Remote Work

Remote working with occasional travel for events and meetings in West Sussex.

Application Details

Closing date for applications: 12th January 2026.

Interviews will be held in Littlehampton on 21st/22nd January 2026.

To apply, please complete the attached application form and share why you feel you fit the role and person specification (see attached documents).

Equal Opportunity and Diversity

We welcome applications from all members of the community and value diversity in the organisation. If you require any reasonable adjustments to the application or interview process due to disability or health, please contact us.