Customer Service Advisor

Zachary Daniels Recruitment; Liverpool; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Liverpool seeks a Customer Service Advisor to manage customer communications and ensure satisfaction. The role includes handling emails, social media, and live chat. Great communication and organizational skills are essential. Benefits include a competitive salary of £25,500, onsite gym, and generous holiday allowances.

Benefits

Free parking onsite

On site gym

40% staff discount

Staff events

Free refreshments

25 days holidays plus birthday off and 8 bank holidays

Qualifications

• Experience in a customer service environment is essential.
• Ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.

Responsibilities

• Acting as the first point of contact for all queries.
• Using the online platform to reply to customer enquiries.
• Managing live chat during working hours.

Skills

Customer service experience

Communication skills

Organizational skills

Microsoft Office competency

Job description

Overview

CUSTOMER SERVICE ADVISOR | LIVERPOOL | SPORTSWEAR | LADIES & MENSWEAR BRAND | £25,500

CUSTOMER SERVICE ADVISOR BENEFITS:

• Free parking onsite.
• On site Gym
• 40% staff discount.
• Staff events.
• Free refreshments provided.
• 25 days holidays plus your birthday off and 8 bank holidays.

This is an exciting opportunity for a Customer Service Adviser to join a growing team & brand. You will be responsible for managing all email & social communications with customers, ensuring that they receive the best possible service when shopping with the business. This is an entrepreneurial business who have grown every year since their launch!

Key responsibilities

• Acting as the first point of contact for all queries.
• Use our online platform to reply to all customer enquiries for both email and social media.
• Manage live chat during working hours.
• Dealing with customer queries and complaints.
• Tracking deliveries with couriers.
• Maintaining customer satisfaction.
• Assisting with returns ensuring the team is up to date with latest customer communications.
• Dealing with customer chargebacks.
• Ensuring all customer enquiries are dealt with in professional and timely manner.

Hours: 3 Week rota

• Week one - Monday to Thursday 8am-4:30pm and Friday 8am-4pm
• Week two - 11:30am - 8pm Monday to Friday
• Week three - 2 days off in the week, 8am - 4:30pm including Saturday and Sunday

Weekends working from home

Experience needed

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction.
• Great verbal and written communication skills.
• The ability to build rapport and trust with customers.
• Excellent planning and organisational skills.
• Excellent communication skills (spoken and written), including strong spelling and grammar skills.
• Competent with Microsoft Office - Word/Excel/Outlook
• To demonstrate an effective knowledge of products and services.

BBBH34463