Customer Service Advisor

Howells Solutions Limited; Little Burstead; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading service provider in Little Burstead is looking for a proactive Customer Service Advisor to assist with client support in the social housing sector. The role involves taking calls, planning and managing repairs, and liaising with various stakeholders to ensure a high-quality service delivery. Candidates must have IT and customer service skills, alongside experience in a call centre environment. This is a full-time, permanent role offering competitive compensation.

Qualifications

• Must have IT skills and customer service skills.
• Experience in working in a call centre environment is essential.
• Must be able to work well under pressure.

Responsibilities

• Respond to all customer calls/email enquiries.
• Take customer repair orders and comply with data protection checks.
• Plan & dispatch works to delivery staff.
• Monitor progress on jobs and communicate with customers.
• Accurate record keeping and liaising with other departments.
• Undertake other administrative tasks as directed.

Skills

IT skills

Customer service skills

Ability to work well under pressure

Job description

Customer Service Advisor - Social Housing Sector

Based in Basildon

Full-Time, permanent

£26,500 - £27,500 per annum

Are you an experienced Customer Service Advisor with planning/scheduling experience and have the ability to demonstrate excellent communication and customer service skills? Are you looking for a new challenge in order to develop your career? If so, we can help you!

We are working with a leading contractor to recruit a proactive Customer Service Advisor based in Billericay.

You will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once. You will be working as part of a team in a call centre environment, assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.

Key Responsibilities

• Respond to all customer calls/email enquiries and adhere to targets and objectives set
• Take customer repair orders, obtaining full repair information and complying with data protection checks where required, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy, practice and KPI targets.
• Plan & dispatch works to delivery staff, ensuring they have the correct skill-set to ensure a first-time fix.
• Monitor progress on jobs, communicating with customers/stakeholders where required
• Accurate record keeping
• Liaise with other departments where necessary to ensure positive expected outcomes are obtained
• Undertake other administrative tasks as directed by the Team Leader/ Manager

Qualifications

The successful candidate MUST have IT skills, customer service skills and the ability to work well under pressure. You must also have experience in working in a call centre environment.

You will be working for a modern, forward thinking business that believe the strengths, skills and personalities of their people are the key to the company's success.

If you're interested, please apply online now, or call Meg on (phone number removed) for more information.