Customer Service Advisor

Belmont Recruitment; Lincoln; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Service Advisor for Lincolnshire County Council. This full-time role involves responding to customer inquiries and providing guidance to individuals seeking support. Candidates should have experience in customer service and strong communication skills. This temporary position is for an initial 3 months with an emphasis on delivering empathetic service within a fast-paced environment.

Qualifications

• Experience working in a customer service or contact centre environment.
• Strong IT and typing skills, with the ability to type and talk simultaneously.
• Excellent communication, listening, and problem-solving skills.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide advice and guidance to individuals seeking support.
• Record and process information accurately using IT systems.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Problem-solving skills

Job description

Overview

Belmont Recruitment are currently looking for a Customer Service Advisor to join Lincolnshire County Council on an initial 3 month temporary contract as part of their Wellbeing Hub. This is a full-time role working 37 hours per week, Monday to Friday.

Responsibilities

• Respond to customer enquiries via telephone and email, delivering a professional and empathetic service.
• Provide advice and guidance to individuals seeking support from Adult Care, the Carer Service, or the Wellbeing Service.
• Record and process information accurately, using IT systems while managing live calls.
• Handle complex, sensitive, or emotive contacts with professionalism and confidentiality.
• Apply a strengths-based approach to promote positive outcomes for residents.

About You

We’re looking for passionate, customer-focused individuals who thrive in a fast-paced environment and enjoy helping others.

You’ll bring

• Experience working in a customer service or contact centre environment (essential).
• Strong IT and typing skills, with the ability to type and talk simultaneously.
• Excellent communication, listening, and problem-solving skills.
• The ability to remain calm and professional when dealing with challenging or sensitive situations.

Please apply with an up to date CV ASAP if this role would be of interest to you