Customer Service Advisor

Victorian Plumbing; Leyland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading plumbing company in Leyland is looking for Customer Service Superstars to join their team. This role offers a competitive salary of £26,502.36 and a 5-week shift rotation, ensuring a great work-life balance. The ideal candidate will possess strong customer service skills and a passion for helping others. Join us to make 2026 your best career year yet!

Benefits

Competitive salary

Monthly Bonus Scheme

Free On-Site Gym Access

Healthcare Cash Plans

Employee Assistance Programme

Free tea & coffee

Subsidised fresh food options

Qualifications

• Strong foundation in customer service or contact centres.
• Passion for problem-solving and creating satisfying customer journeys.
• Experience is preferred but not mandatory.

Responsibilities

• Engage with customers via phone, email, and live chat.
• Guide customers to their perfect bathroom fit.
• Meet KPIs and SLAs consistently.
• Collaborate with the team to improve service efficiency.

Skills

Customer service experience

Computer literate

Multitasking

Problem-solving

Job description

🚀 New Year, New Flow : Launch Your Career with Victorian Plumbing in 2026!

Calling All Customer Service Superstars – Start the Year in Leyland with a Career Upgrade!

The New Year is a time for ambition, setting new goals, and making powerful life changes. If you’re a Customer Service Superstar ready to transform your professional path, Victorian Plumbing in Leyland is inviting you to be part of our award-winning team's next chapter.

We’re not just filling roles; we’re investing in the individuals who will define our success in 2026 and beyond. This is your chance to ditch the old job routine and dive into a career that offers genuine progression, premium benefits, and a culture that champions your success.

🌟 The Victorian Plumbing Advantage : Your 2026 Career Kickstart!

Joining us on Monday 05.01.2026 means starting the year with a powerful boost. We offer much more than just a job; we offer a career upgrade :

💰 Financial & Schedule Flow

• Accelerated Earning : Receive a competitive salary of £26,502.36 (£12.70 p / h) plus a robust Monthly Bonus Scheme to maximise your earning potential from day one.
• Work-Life Balance Built-In : Our predictable 5-Week Shift Rotation is designed with your time in mind, including only one late shift week and one full weekend out of five. Plan your 2026 with confidence!
• Generous Leave : Enjoy annual leave that grows with your service.

🌱 Growth & Wellbeing Investment

• Clear Progression Pathways : We are committed to developing talent internally. We offer structured training and clear routes for progression, helping you turn ambition into your next role.
• Premium Wellness Package : Your health matters. Benefit from Free On-Site Gym Access , Healthcare Cash Plans, and a robust Employee Assistance Programme.
• Daily Comforts : Enjoy free tea & coffee, subsidised fresh food options, and exclusive high street discounts—perfect for making your paycheck go further.

🎯 Your 2026 Mission : Driving World-Class Customer Experiences

You will be the vital link between our products and our customers, ensuring every interaction is as seamless as a perfectly fitted bathroom. You'll make a tangible difference by :

• Engaging and Elevating : Connecting with customers via phone, email, and live chat, delivering solutions that earn 5-star reviews.
• Expert Consulting : Becoming a product specialist, guiding customers to their perfect bathroom fit, from state‑of‑the‑art shower systems to elegant roll‑top tubs.
• Achieving Goals : Consistently meeting Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), running smoother than a thermostatic mixer valve.
• Team Collaboration : Sharing insights and best practices to constantly improve our service efficiency and team performance.

The Logistics & The Talent We Seek

We’re seeking motivated individuals with a strong foundation in customer service or contact centres (But not a 100% requirement for this role). You must be computer literate, adept at multitasking, and, most importantly, possess a genuine passion for problem‑solving and a desire to create satisfying customer journeys.

• Location : Leyland, Lancashire
• Salary : £26,502.36 (£12.70 per hour)
• Start Date : Monday 05.01.2026
• Hours : 40 per week.
• Shift Example (5-week rotation) : Your shifts will cover the full opening hours, consisting of one week of 12:30 – 21:00 shifts, one week of 09:30 – 18:00 shifts, and two weeks of 08:00 – 16:30 shifts.

🤝 Our Commitment to You : Inclusive Growth

At VictorianPlumbing.co.uk, we are dedicated to creating a fair, enriching, and inclusive workplace where everyone is respected and celebrated. We are an equal opportunity employer. As a Disability Confident Committed Employer , we strive to ensure our recruitment process is accessible to all. If you require any adjustments, please let us know.

Please note : VictorianPlumbing.co.uk is unable to sponsor work visas for international applicants currently.

READY TO MAKE 2026 YOUR BEST CAREER YEAR YET?

APPLY NOW and let's start the New Year with a powerful flow!