Customer Service Advisor

Pontoon; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A banking organization is looking for a Customer Service Advisor in Leeds. The position offers full-time work with a pay of £14.02 per hour and includes comprehensive training. Responsibilities include handling customer inquiries, processing payments, and providing accurate information while maintaining attention to detail. The company values customer service excellence, teamwork, and innovation, offering various perks such as a supportive team environment and opportunities for skill development.

Benefits

Comprehensive training

Weekly Pay

Eyecare vouchers

Access to discounted shopping

Workplace Pension scheme

Qualifications

• Excellent customer service skills and a positive attitude.
• Strong IT proficiency to navigate customer systems.
• The ability to work at a fast pace while maintaining accuracy.
• A keen eye for detail.

Responsibilities

• Handling customer inquiries with professionalism and enthusiasm.
• Processing payments for changes to policies.
• Providing accurate information and resolving issues efficiently.
• Maintaining a high level of attention to detail while managing multiple tasks.

Skills

Customer service skills

IT proficiency

Attention to detail

Ability to work at a fast pace

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you! We are working with Lloyds Banking Group, seeking a dynamic Customer Service Advisor to join their team in Leeds.

Pay

• £14.02 per hour
• Contract Type: Temporary
• Contract Length: 3 months
• Start Date: 26th January 2026
• Working Pattern: Full Time, 35 hours per week
• Shifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday off
• Location: Leeds City Centre - office based

What You'll Do

• Handling customer inquiries with professionalism and enthusiasm
• Processing payments for changes to policies
• Providing accurate information and resolving issues efficiently
• Maintaining a high level of attention to detail while managing multiple tasks

What We Offer

• Comprehensive training and ongoing support to ensure your success
• Based in our newly refurbished office in Leeds
• A vibrant and supportive team environment
• Opportunities to develop your skills in the financial services industry
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowanceEmployee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

What We're Looking For

• Excellent customer service skills and a positive attitude
• Strong IT proficiency to navigate customer systems
• The ability to work at a fast pace while maintaining accuracy
• A keen eye for detail

Why Join Us?

At our client's organization, we believe that great customer service is at the heart of everything we do. You will be part of a team that values collaboration, innovation, and customer satisfaction. If you're ready to take the next step in your career and make a difference in customers' lives, we want to hear from you!

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.