Customer Service Advisor

1st Locate (UK) LTD; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading debt resolution company is seeking a Customer Service Advisor to deliver exceptional service to customers. The role is available for both full-time and part-time positions, based in Leeds. Candidates should have great listening and communication skills and must be resilient and accountable. This position offers opportunities for professional growth and a supportive work environment with various benefits.

Benefits

Annual discretionary bonus

Flexible working

Healthcare cash back

24/7 support and advice line

Mental health first aiders on sites

Loyalty reward for length of service

Qualifications

• Great listening and communication skills are essential.
• Candidate must be a people person with an empathetic ear.
• Resilience and the ability to work towards targets are necessary.

Responsibilities

• Answer incoming calls and make outbound calls.
• Deliver a service which makes customers feel valued.
• Adhere to Data Protection Laws.

Skills

Listening skills

Communication skills

Empathy

Resilience

Accountability

Job description

Role

Customer Service Advisor

Salary

£12.60 per hour (Pro‑Rata)

Location

Leeds (Office Based)

Employment

Full time and Part time roles available – Full time training period required.

Job Description

First Locate are one of the UK's largest outsource resources for debt resolution and payment processing. We have been a leading Debt Management business for over two decades. Our First Locate Family is made up of approx. 250 people from North and West Yorkshire who provide excellent customer service to all our clients and extended customers. Our Mission is simple: Helping our clients efficiently manage their customers by providing high quality investigative and debt recovery specialists who deliver innovative and market‑leading services.

Our Core Values are the guiding light that steers all our peoples attitude and behaviour towards others. Ensuring we deliver our mission whilst treating all our people and customers with dignity and respect.

Responsibilities

• Answer incoming calls and make outbound calls through a dialler
• Deliver a service which makes your customers feel valued and supported
• Adhere to Data Protection Laws
• Provide clear and concise information to customers
• Provide a judgement‑free service to customers from all walks of life
• Collect payments & arrange payment plans
• Negotiate settlements
• Work in a confidential manner with highly sensitive information
• Other duties as assigned

Qualifications

• Great listening and communication skills
• People person with an empathetic ear
• Resilience and ability to work towards targets
• Driven, determined and accountable

Benefits

• A discretionary annual bonus for a job well done.
• A fantastic culture with little perks along the way including flexible working, family leave, recognition awards such as Value Victor and Go the extra Mile and many team‑based incentives.
• Simply Health Rewards Package – cash back on optical, dental, physiotherapy, prescription charges and much more.
• My Wellbeing Service which includes 24/7 support and advice line, 24/7 GP access, counselling services, discounted gym membership and much more.
• Trained mental health first aiders on all sites.
• Loyalty reward for length of service including increased holiday entitlement.

Next Steps

We will be in touch if your application is successful. We will share your CV with the hiring manager to review. If we feel we may be a good match, then we will arrange a short call to learn more about you and answer any questions you have. We will then invite you to interview. Our interview process is tailored to each role and can be in person or held remotely. Full details will be confirmed if your application is progressed to the next stage.

Inclusion

We are an equal opportunities employer with a diverse, inclusive, merit‑based, and equitable workplace. We recognise that diversity drives our creativity, resilience, and success and makes our business stronger. Please do let us know if you need any adjustments during our recruitment process.

Background Checks

Due to the nature of our business, all offers of employment are subject to satisfactory background and vetting checks, including employment references, DBS (basic), and credit file search.