Customer Service Advisor

MDE Consultants Ltd; Lambourn Woodlands; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading distribution company in Membury is looking for a Customer Service Advisor to join their team. The role requires strong communication and organizational skills, with responsibilities including handling inbound calls, processing orders, and managing stock reconciliations. Ideal candidates will have prior customer service experience and good IT skills. This position offers a permanent, full-time contract with a supportive team atmosphere. Salary ranges from £25,396 to £26,728 per annum.

Benefits

22 days holiday plus bank holidays

Company bonus scheme

Pension plan

Cycle to work scheme

Employee assistance programme

Eyecare scheme and retail discounts

Free on-site parking

Full training and ongoing support

Qualifications

• Previous experience in a customer service or administrative role.
• Confident handling inbound calls and assisting customers professionally.
• Good Excel and general IT skills.
• Highly organised with strong attention to detail.
• Able to work well under pressure and manage your own workload.
• Awareness of data protection principles.

Responsibilities

• Handle inbound calls and process customer orders.
• Complete daily stock reconciliation and balance receipts with sales.
• Record and account for product movements accurately.
• Take payments over the phone and process group orders.
• Liaise with other departments to ensure smooth communication.
• Update systems and transfer tickets between depots.
• Provide cover for colleagues and assist with other office duties.
• Work one Saturday morning on a rota basis.

Skills

Strong communication skills

Customer service experience

Good Excel skills

Organizational skills

Attention to detail

Job description

Customer Service Advisor
Location: Membury, Hungerford
Salary: £25,396 - £26,728 per annum (depending on experience)
Hours: Monday to Friday, 8:00am - 5:00pm (40 hours per week)
Contract: Permanent, full-time

We're recruiting for a Customer Service Advisor to join a busy distribution site based in Membury. This is a full-time position within an established and supportive team, ideal for someone with strong communication skills and a background in administration or customer service.

Benefits:

• 22 days holiday plus bank holidays
• Company bonus scheme
• Pension plan
• Cycle to work scheme
• Employee assistance programme
• Eyecare scheme and retail discounts
• Free on-site parking
• Full training and ongoing support

Key Responsibilities:

• Handle inbound calls and process customer orders
• Complete daily stock reconciliation and balance receipts with sales
• Record and account for product movements accurately
• Take payments over the phone and process group orders
• Liaise with other departments to ensure smooth communication
• Update systems and transfer tickets between depots when needed
• Provide cover for colleagues and assist with other office duties when required
• Work one Saturday morning on a rota basis (overtime paid)

About You:

• Previous experience in a customer service or administrative role
• Confident handling inbound calls and assisting customers professionally
• Good Excel and general IT skills
• Highly organised with strong attention to detail
• Able to work well under pressure and manage your own workload
• Awareness of data protection principles
• A positive, team-focused attitude

If you're a motivated and reliable individual looking to join a friendly, professional team in a fast-paced environment, we'd love to hear from you.