Customer Service Advisor

Michael Page Legal; Kingston upon Hull; On-site; GBP 23,000 - 28,000; Full time

Job summary

A reputable Law Firm is seeking multiple Customer Service Advisors to join their team. The role offers the opportunity to be the first point of contact for clients and assist with the remortgage process. No prior legal experience is required as full training is provided, making it a great opportunity for candidates from customer service, hospitality, or retail backgrounds. The firm offers a competitive salary, excellent training, and clear career progression in a supportive and collaborative environment.

Benefits

Hybrid working

No shift patterns or weekends

Onsite facilities

Structured career path and sponsorship for further qualifications

Collaborative culture

Qualifications

• Experience in customer service preferred, candidates from hospitality and retail welcome.
• Passionate about helping customers with a strong focus on service.
• Confident in telephone communication and ability to work under pressure.

Responsibilities

• First point of contact for clients regarding remortgage queries.
• Handle a high volume of inbound and outbound calls.
• Liaise with banks and third parties to ensure seamless customer experience.

Skills

Communication

Team Collaboration

Customer Service

Job description

Michael Page has registered multiple Customer Service Advisor opportunities to work for a reputable Law Firm on a permanent basis.

This is an excellent opportunity for individuals with customer service experience seeking the next step in their career or those interested in entering the legal sector.

Immediate interviews available. Please apply now!

Client Details

Michael Page is recruiting multiple Customer Service Advisor roles for a reputable Law Firm, offering permanent positions.

This role is suitable for experienced customer service professionals or those from hospitality and retail backgrounds looking to transition into the legal sector.

Description

As a Customer Service Advisor, you will be the first point of contact for clients, assisting with queries related to the remortgage process.

You will handle a high volume of inbound and outbound calls, ensuring each query is resolved efficiently and to a high standard.

The role involves liaising with banks and third parties and working closely with team members to ensure a seamless customer experience.

Profile

Experience in customer service is preferred, but candidates from hospitality and retail backgrounds are also encouraged to apply.

Passionate about helping customers and providing excellent service.

Confident in telephone communication and able to work under pressure in a fast-paced environment.

Ability to meet targets and service level agreements.

Team player with good collaboration skills.

Job Offer

Salary of £23,810+ with a reputable business in the legal sector.

Full training provided, no prior experience required.

Excellent progression and development opportunities, structured career path, sponsorship for further qualifications.

Benefits include hybrid working, no shift patterns or weekends, prestigious offices, onsite facilities, a collaborative culture, and an attractive environment.

Immediate interview available.