Customer Service Advisor

BT Group; Killingworth Village; On-site; GBP 30,000 - 37,000; Full time

Job summary

A leading telecommunications company based in Killingworth Village is seeking a Customer Service Officer. You'll be responsible for making outbound calls to retain customers, handling escalated complaints, and ensuring customer satisfaction. This full-time role offers a competitive salary of £30,000 annually, with an additional night shift allowance and performance-related bonuses. Successful candidates will have a customer-oriented mindset and strong communication skills.

Benefits

Quarterly performance bonus

Night Shift Allowance

Flexible working hours

Qualifications

• Experience in an outbound or objections handling role is beneficial.
• Strong customer service orientation and problem-solving attitude is required.
• Ability to manage high level complaints effectively.

Responsibilities

• Making outbound calls to retain existing customers.
• Dealing with escalated high-level complaints.
• Updating customer records and liaising with other departments.

Skills

Experience in call centre environment

Confident dealing with high level complaints

Strong computer and MS office skills

Excellent communication skills

Attention to detail

Customer oriented

Multitasking ability

Teamworking skills

Willingness to learn

Job description

• Making outbound calls to existing customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties
• Updating relevant information in our customers records
• Delivering first class customer service to customers, Job Description Location: Newcastle NE12 8BU Contract: Full-time Salary: £30,000 per annum + 10% OTE (quarterly bonus) Night Shift Allowance: £6,400 per annum (paid monthly, takes annual salary up to £36,400) Hours: 37.5 hours per week flexibility required Shift Pattern:..., Customer Service Officer/AdvisorLocation: Exeter city centreAd-hoc Support required for Plymouth branchFull Time: 35 hoursWork pattern: 09:00 - 16:30 and every other Saturday 09:00 - 13:0 Salary: £23,000 Close Date: 05/12/2025 Want to change the world? Choose a career that..., Customer Service Representative - Exeter About the Role We are currently advertising for 6 & 12 months contracts across our New Business, Claims & Agency management teams. At LV= Life and Pensions, we're fully committed to ensuring that our customers trust us to protect..., As our Head of Consulting, you will help us to redefine what's possible in pharma. Your mission, should you choose to accept it, will be to supercharge our growth, using your creativity and commercial nous to broaden and deepen our current areas of practice. This role is..., What you'll be doing Maintain the necessary skills to support customer to provide first line support for the DCP Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace. Ensure that reported faults and Service Requests are responded to in...
• Experience in call centre environment, an outbound or an objections handling role would be beneficial
• Confident dealing with high level complaints
• Strong computer and MS office skills
• Excellent communication skills with problem solving attitude
• Attention to detail
• Customer oriented, genuinely passionate about providing an amazing experience through every interaction
• The ability to multitask effectively whilst keeping a high level of service quality
• Teamworking skills
• Passionate and willing to learn in a dynamic environment
• Willing to accept new challenges
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  • Satisfy your cravings at our onsite coffee shop and our canteen.
  • Stay active with discounted gym and health club memberships.
  • Access private healthcare and MediCash cash plan.
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